Summary
Overview
Work History
Education
Skills
Timeline
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Hitik Goswami

Ottawa,Canada

Summary

Results-driven Sales and Marketing Professional with proven experience in leading retail sales operations, process optimization, and B2B strategy development. Skilled in driving revenue growth, improving workflow efficiency, and managing cross-functional teams across national accounts. Demonstrated success in developing data-backed sales strategies for major organizations like HP and Canada Post, leveraging tools such as Salesforce, Power BI, and SAP. Adept at aligning sales initiatives with business objectives, delivering measurable impact in both corporate and consulting environments.

Overview

2
2
years of professional experience

Work History

Workflow Manager

Amazon
Ottawa, ON
07.2023 - Current
  • Led cross-functional logistics operations across multiple drop-off zones and reverse logistics networks, overseeing daily workflows, labor planning, and compliance for high-volume environments.
  • Improved operational throughput by 20% through strategic redesign of sorting workflows, cross-dock planning, and layout optimization, directly enhancing service speed and capacity.
  • Ensured 100% compliance with safety regulations and SOPs by implementing process audits, standardizing shift protocols, and coaching frontline supervisors.
  • Managed surge and peak season readiness, executing dynamic shift transitions and resource allocation plans that eliminated labor overages while meeting fulfillment SLAs.
  • Drove continuous process improvement, partnering with analytics teams to refine sorting algorithms, and deploy workflow dashboards that maintained KPI performance during peak traffic.

Sales Manager

HP
Ottawa, ON
02.2023 - 01.2024
  • Managed sales operations across key retail partners (Best Buy, Staples, Walmart), consistently achieving quarterly revenue targets.
  • Led and trained a team of 15+ retail merchandisers, increasing accessory and warranty attach rates by 22%.
  • Used Salesforce to track sales performance, manage account pipelines, and generate weekly forecasting reports for leadership.
  • Coordinated inventory and promotions using tools like SAP and Retail Link, ensuring product availability and shelf execution.
  • Analyzed market trends through Power BI and Excel, identifying high-impact SKUs, and driving data-backed sales strategies.

Team Lead (Algonquin College)

Canada Post
Ottawa, ON
06.2024 - 08.2024
  • Developed and executed a targeted sales strategy to help Canada Post grow its market share among SMEs, focusing on customer acquisition, retention, and long-term revenue growth.
  • Led a cross-functional sales consulting team, delivering actionable initiatives that directly supported growth in the parcel delivery segment.
  • Designed and launched B2B marketing campaigns tailored to small businesses and 3PL providers, increasing engagement and service adoption.
  • Presented strategic recommendations to Canada Post executives, receiving strong endorsement for aligning with the company's AI-driven sales transformation roadmap.

Project Manager (Algonquin College)

Keepin It Vegan
Ottawa, ON
06.2023 - 08.2023
  • Collaborated with a team of marketing students to develop and implement strategic initiatives aimed at increasing brand visibility and customer engagement.
  • Conducted in-depth market research to identify consumer trends and inform targeted, data-driven marketing campaigns.
  • Designed and distributed biweekly email newsletters, driving consistent communication and boosting customer retention.
  • Launched customer engagement initiatives that strengthened brand loyalty and increased repeat purchases.
  • Presented comprehensive marketing recommendations to the client, receiving positive feedback for actionable insights, and alignment with business goals.

Education

Postgraduate Certificate - Business Development & Sales

Algonquin College
Ottawa

Postgraduate Certificate - Marketing Management

Algonquin College
Ottawa

Bachelor of Commerce (Honors) -

Guru Nanak Dev University
Amritsar

Skills

  • Salesforce, SAP, Power BI, Tableau, Microsoft Excel (Advanced), Retail Link, Nielsen RMS, Mailchimp, Canva, Google Analytics, Meta Ads Manager, Trello, Asana, Microsoft Teams, Strategic Planning, Cross-functional Collaboration, Presentation Skills, Leadership

Timeline

Team Lead (Algonquin College)

Canada Post
06.2024 - 08.2024

Workflow Manager

Amazon
07.2023 - Current

Project Manager (Algonquin College)

Keepin It Vegan
06.2023 - 08.2023

Sales Manager

HP
02.2023 - 01.2024

Postgraduate Certificate - Business Development & Sales

Algonquin College

Postgraduate Certificate - Marketing Management

Algonquin College

Bachelor of Commerce (Honors) -

Guru Nanak Dev University

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Hitik Goswami