HITESH VOHRA
Mississauga,ON
Summary
Results-driven and detail-oriented professional with a four-year track record in various business operations. Proficient in project management, data analysis, and strategic planning. Proven success in driving process improvements, cost savings, revenue growth, and delivering exceptional customer service. Skilled in cross-functional collaboration, team leadership, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Technician
E Hofmann Plastics
11.2021 - Current
- Implemented innovative ideas, enhancing quality, reducing costs, and supporting a productive work environment.
- Documented and reported defective equipment and hazardous conditions promptly.
- Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
Customer Service Representative
Real Canadian Superstore
04.2020 - 03.2021
- Tracked customer service cases and updated service software with customer information.
- Provided primary customer support to internal and external customers.
- Managed over 50 customer calls in a day and increased sales by 8%.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
International Business Development Executive
Solitaire Infosys
03.2019 - 05.2020
- Identified and pursued valuable business opportunities, contributing to new company revenue and bottom-line profit improvement.
- Collaborated with sales and marketing departments to support client acquisition.
- Conducted in-depth research on product pricing, ratings, and performance, creating detailed comparison spreadsheets to evaluate competitors.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
Research Analyst
CHC Consulting Asia Pacific
01.2018 - 02.2019
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Interpreted data and made recommendations from findings.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Analyzed large volumes of data to identify patterns, trends, and correlations.
Education
Graduate Certificate - Business Management
Fanshawe College
London, ON08.2022
Bachelor of Technology - Electronics And Telecommunication
Chandigarh University
India08.2018
Skills
- Statistic Analysis
- Project Coordination
- Lead Generation
- Workflow Analysis
- Business Development
- Quality Control
- Operational Efficiency
- SQL, JAVA & C Understanding
- Technical Analysis
- Search Engine Optimization
- Process Implementation
- Product Development
- Product Optimization
Certification
Microsoft Dynamics for Customer Service
Data Analytics
Business Analysis Foundations
B2B Sales Foundations
Power BI Essentials
Accomplishments
- Recipient of TENDERFOOT award in CANSAT 2016, for best design of payload containing the satellite and parachute in Burkett, Texas, USA.
- Filed a patent for Wing arrangement of Aerial vehicles (Patent No. 481349)
- Collaborated with a team of 5 in the development of 50+ research and virtual network projects.
- Supervised a team of 8 staff members.
Timeline
Production Technician
E Hofmann Plastics
11.2021 - Current
Customer Service Representative
Real Canadian Superstore
04.2020 - 03.2021
International Business Development Executive
Solitaire Infosys
03.2019 - 05.2020
Research Analyst
CHC Consulting Asia Pacific
01.2018 - 02.2019
Graduate Certificate - Business Management
Fanshawe College
Bachelor of Technology - Electronics And Telecommunication
Chandigarh University
Microsoft Dynamics for Customer Service
Data Analytics
Business Analysis Foundations
B2B Sales Foundations
Power BI Essentials
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