Summary
Overview
Work History
Education
Skills
Languages
Quote
Work Availability
Timeline
Intern
HITESH VERMA

HITESH VERMA

Brampton,ON

Summary

Supply chain and customer service professional with 2+ years of experience in the industry. Proficient in all related computer software and Microsoft office. Aim to ensure seamless flow of goods, improve customer satisfaction and achieve performance goals along with professional communication abilities.

Overview

3
3
years of professional experience
3
3
Language

Work History

Telecommunications Sales Representative

Telus Communications
Etobicoke, Ontario
09.2023 - Current
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high call volume (more than 60 per day) with exceptional professionalism and efficiency.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained and managed customer files and databases.
  • Use Microsoft office efficiently.

Inventory Control Coordinator

Metro
06.2023 - 09.2023
  • Strategize inbound goods to enhance key performance and productivity of organization
  • Maintain regular communication with manager and department head
  • Control inventory levels to reduce losses
  • Co-ordinate with WITRON automation system and on floor workers
  • Scan and keep record of incoming produce and frozen goods
  • Fill out excel sheets with daily goals and objectives
  • Train group of 6 new hires every quarter in one financial year
  • Maintained and organized inventory receipts and processed changes to reduce process lags.

Customer Service Representative

United Parcel Services
08.2022 - 06.2023
  • Develop strong relations with other businesses and walk-in customers
  • Count cash and manage all related activities
  • Work efficiently under minimal supervision
  • Call and text professionally to both management and customers
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate - Business Management

Sheridan College Institute of Technology And Advanced Learning
4180 Duke Of York Blvd, Mississauga ON L5B 0G5
04.2024

BBA - Business Administration

Shri Ram College of Commerce
India
03.2022

Skills

  • Supply chain management - 2 years
  • Cost management - 2 years
  • Problem solving - 3 years
  • Customer focus - 3 years
  • Technology proficiency - 2 years
  • Team leadership - 2 years
  • Performance optimization - 2 years
  • Systems and software expertise - 2 years

Languages

English
Full Professional

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Telecommunications Sales Representative

Telus Communications
09.2023 - Current

Inventory Control Coordinator

Metro
06.2023 - 09.2023

Customer Service Representative

United Parcel Services
08.2022 - 06.2023

Associate - Business Management

Sheridan College Institute of Technology And Advanced Learning

BBA - Business Administration

Shri Ram College of Commerce

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HITESH VERMA