HITESH VERMA
Brampton,ON
Summary
Supply chain and customer service professional with 2+ years of experience in the industry. Proficient in all related computer software and Microsoft office. Aim to ensure seamless flow of goods, improve customer satisfaction and achieve performance goals along with professional communication abilities.
Overview
3
3
years of professional experience
3
3
Language
Work History
Telecommunications Sales Representative
Telus Communications
333 Bloor Street East, Toronto ON M4W 1G9
09.2023 - Current
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume (more than 60 per day) with exceptional professionalism and efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Maintained and managed customer files and databases.
- Use Microsoft office efficiently.
Inventory Control Coordinator
Metro
75 Vickers Road, Etobicoke ON M9B 6B6
06.2023 - 09.2023
- Strategize inbound goods to enhance key performance and productivity of organization
- Maintain regular communication with manager and department head
- Control inventory levels to reduce losses
- Co-ordinate with WITRON automation system and on floor workers
- Scan and keep record of incoming produce and frozen goods
- Fill out excel sheets with daily goals and objectives
- Train group of 6 new hires every quarter in one financial year
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Customer Service Representative
United Parcel Services
3195 Airway Drive, Mississauga ON L4V 1C2
08.2022 - 06.2023
- Develop strong relations with other businesses and walk-in customers
- Count cash and manage all related activities
- Work efficiently under minimal supervision
- Call and text professionally to both management and customers
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate - Business Management
Sheridan College Institute of Technology And Advanced Learning
4180 Duke Of York Blvd, Mississauga ON L5B 0G504.2024
BBA - Business Administration
Shri Ram College of Commerce
India03.2022
Skills
- Supply chain management - 2 years
- Cost management - 2 years
- Problem solving - 3 years
- Customer focus - 3 years
- Technology proficiency - 2 years
- Team leadership - 2 years
- Performance optimization - 2 years
- Systems and software expertise - 2 years
Languages
English
Full Professional
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telecommunications Sales Representative
Telus Communications
09.2023 - Current
Inventory Control Coordinator
Metro
06.2023 - 09.2023
Customer Service Representative
United Parcel Services
08.2022 - 06.2023
Associate - Business Management
Sheridan College Institute of Technology And Advanced Learning
BBA - Business Administration
Shri Ram College of Commerce