HITESH SOOD
Brampton
Summary
A dedicated and customer-focused professional with a strong background in customer service, team leadership, and operational efficiency. Skilled in resolving customer concerns, enhancing service experiences, and fostering positive relationships to drive business success. Proven ability to adapt in fast-paced environments while delivering exceptional results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Dave’s Hot Chicken
08.2023 - Current
- Led a diverse team, ensuring smooth day-to-day operations by delegating tasks effectively, setting clear priorities, and fostering a collaborative and customer-focused environment
- Maintained exceptional service standards by overseeing customer interactions, addressing concerns promptly, and ensuring a positive experience that enhanced satisfaction and loyalty
- Streamlined processes to improve efficiency, manage resources effectively, and optimize workflow, resulting in improved service delivery and customer support
- Played a key role in building a strong customer-first culture by mentoring team members, enhancing onboarding programs, and driving professional development to boost overall performance and retention
Sales Associate
S World
04.2024 - 06.2024
- Delivered exceptional customer service by assisting customers with product selection, handling inquiries, and ensuring a seamless shopping experience
- Consistently met and exceeded sales targets by building rapport with customers and recommending tailored solutions based on their needs
- Resolved customer concerns with professionalism and problem-solving skills, fostering positive relationships and repeat business
- Maintained a cheerful atmosphere, participated in safety training and staff meetings, and increased sales by 15% with innovative promotions
Education
Diploma - Mechanical Engineering technician
Sheridan College
Brampton, ONSkills
- Customer Service Excellence
- Problem-Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Sales & Relationship Building
- Process Improvement & Efficiency
- Team Leadership & Collaboration
Certification
Smart Serve, 08/01/28
Timeline
Sales Associate
S World
04.2024 - 06.2024
Manager
Dave’s Hot Chicken
08.2023 - Current
Smart Serve, 08/01/28
Diploma - Mechanical Engineering technician
Sheridan College
Similar Profiles
Adalynn NelsonAdalynn Nelson
Customer Service Cashier at Dave’s Hot ChickenCustomer Service Cashier at Dave’s Hot Chicken
Lateya McCannLateya McCann
Cashier at Dave’s Hot ChickenCashier at Dave’s Hot Chicken
HASIR GREERHASIR GREER
Team Member at Dave’s Hot ChickenTeam Member at Dave’s Hot Chicken