Hitesh Pardeshi
Toronto
Summary
Energetic and customer-focused professional with 2+ years of experience in sales, customer service, and technical support. Demonstrated ability to engage, educate, and support customers throughout the sales cycle, consistently exceeding performance targets. Skilled at creating exceptional client experiences and contributing to team success in dynamic retail environments. Passionate about sustainable energy and innovative technologies.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Bell Canada
12.2023 - Current
- Delivered exceptional customer service to over50+ customers daily, achieving150% of monthly sales targets
- Recognized as a top performer for the GTA region in2024
- Maintained up-to-date knowledge of products, enabling effective cross-selling and upselling
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Addressed customer inquiries with a 95% first-contact resolution rate, enhancing retention and satisfaction
- Prepared daily reconciliation reports at the end of each day to ensure accurate tracking of sales and payments
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative -Tech
Staples
01.2023 - 12.2023
- Served customers in the tech department, specializing in selling laptops, electronics, and related products
- Provided technical sales support for laptops, electronics, and office solutions, consistently exceeding sales targets
- Promoted extended warranties and protection plans, including Allstate insurance policies, as part of Staples’ partnership with Allstate, driving increased revenue
- Maintained accurate inventory records and ensured a well-organized sales floor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Accountant
Bombay Crimpers Pvt Ltd.
10.2020 - 12.2021
- Prepared financial statements and ensured compliance with regulatory standards in the textile industry
- Managed detailed records of inventory, production costs, and reconciliations, supporting effective financial decision-making
- Assisted in audits by preparing necessary documentation and responding to inquiries
- Analyzed financial data to identify trends and recommend cost-saving measures
- Provided monthly variance analysis reports to management, highlighting key financial trends
- Ensured timely payment of taxes and compliance with government regulations, reducing penalties and fines
Education
Ontario College Graduate Certificate - Accounting
York University
05.2024
Ontario College Graduate Certificate - Project Management
Conestoga College
04.2023
Bachelor of Business Administration (B.B.A.) - undefined
Amity University
05.2021
Skills
- Customer Engagement
- Delivering Exceptional Client Experiences
- Vehicle Orientation and Product Demonstrations
- Problem-solving and Analytical Skills
- CRM Tools and Microsoft Office Suite
- Strong Team Collaboration and Communication
- Organization and Time Management
- Strong Verbal & Written Communication
Timeline
Retail Sales Associate
Bell Canada
12.2023 - Current
Customer Service Representative -Tech
Staples
01.2023 - 12.2023
Assistant Accountant
Bombay Crimpers Pvt Ltd.
10.2020 - 12.2021
Ontario College Graduate Certificate - Project Management
Conestoga College
Bachelor of Business Administration (B.B.A.) - undefined
Amity University
Ontario College Graduate Certificate - Accounting
York University
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