Hitesh Kumar
Edmonton,AB
Summary
Proven customer service expert from SWAN AGRO LIMITED, adept in problem-solving and effective communication. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and skilled in fuel safety practices. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging teamwork and collaboration.
Reliable Gas Attendant with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for excellence.
Overview
2
2
years of professional experience
Work History
Gas Station Attendant
Co Operative Propane
01.2025 - Current
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Assisted with inventory management, helping to keep stock levels consistent and update.
- Facilitated sales of services and goods.
- Pumped gas for guests and took payments.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Created attractive merchandise displays to entice customers to make purchases.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Maintained inventory of all saleable items.
Customer Service Representative
SWAN AGRO LIMITED
06.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
BBA - Marketing
NAIT College
Edmonton, AB04-2026
Skills
- Punctual and reliable
- Facility management
- Sales and upselling techniques
- Customer service and assistance
- Cleaning and sanitation
- Self-motivation and initiative
- Sales assistance
- Teamwork and collaboration
- Patience and empathy
- Stocking
- Customer service
- Cleanliness and hygiene
- Propane sales
- Problem-solving
- Cash handling
- Heavy lifting
- Stocking shelves
- Effective communication
- Inventory counts
- Operating cash register
- Vehicle maintenance
- Lottery ticket sales
- Age verification
- Fuel safety
- Fluids checking
Languages
English
Full Professional
Timeline
Gas Station Attendant
Co Operative Propane
01.2025 - Current
Customer Service Representative
SWAN AGRO LIMITED
06.2023 - 04.2024
BBA - Marketing
NAIT College
Similar Profiles
Dale BoltonDale Bolton
Agronomy Sales & Crop Specialist at Sunderland Co-operative Inc. / Peterborough District Co-Operative ServicesAgronomy Sales & Crop Specialist at Sunderland Co-operative Inc. / Peterborough District Co-Operative Services
Jason GarciaJason Garcia
Service Technician at Campora Propane ServiceService Technician at Campora Propane Service
Amber KingAmber King
Credit and Collections Manager at Suburban PropaneCredit and Collections Manager at Suburban Propane