HITESH KALRA
Toronto,ON
Summary
Creative and engaging Digital Team Lead bringing 5+ years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Teleperformance Canada
Toronto, ON
06.2021 - Current
- Developed and executed Google Ads campaigns to support business objectives.
- Analyzed search query reports to identify new keywords and optimize existing campaigns.
- Generated weekly performance reports for clients detailing campaign results.
- Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
- Conducted competitor research to determine best practices for targeting and optimization strategies.
- Provided strategic recommendations based on data analysis to improve overall ROI of campaigns.
- Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns from onboarding to launch and post-launch optimizations and management.
- Managed 12 assistants and professionals focused on strategic promotions.
Client Relationship Manager
Singlepoint Group International Inc
Toronto
12.2019 - 05.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Improved client relationships and education, exceeding annual revenue
expectations by 30%. - Managed customer relationships using Salesforce CRM software.
Marketing Executive
SinglepointMRM MCcann
Delhi
02.2016 - 08.2017
- Developed marketing strategies and campaigns to increase brand awareness.
- Contributed to the growth and success of client campaigns through effective
marketing strategies and innovative ideas. - Collaborated with cross-functional teams to ensure seamless execution of
marketing initiatives. - Managed and maintained client relationships, providing ongoing support and
guidance to drive client satisfaction and business growth. - Generated leads through direct mailers or other outreach methods like cold
Education
MBA - Business
Seneca College of Applied Arts And Technology
North York, ON07-2019
Bachelors in Commerce(Honors) - Business
University Of Delhi
New Delhi07-2012
Skills
- Stakeholder Management
- Campaign Management
- Relationship Management
- Google Analytics
- Salesforce
- B2B Sales
- Pipeline Management
Accomplishments
- Top Performing Team Leader for Quarter 2'23
- Certified Google ads Specialist for search
- Exceeding UAA attainment as a strategist for 5 quarters in a row.
Certification
- Google Ads Search Certification.
- Google Analytics for Beginners.
- The Fundamentals of Digital Marketing
Timeline
Team Lead
Teleperformance Canada
06.2021 - Current
Client Relationship Manager
Singlepoint Group International Inc
12.2019 - 05.2021
Marketing Executive
SinglepointMRM MCcann
02.2016 - 08.2017
MBA - Business
Seneca College of Applied Arts And Technology
Bachelors in Commerce(Honors) - Business
University Of Delhi
Similar Profiles
Fatima AliFatima Ali
Scrum master / Agile Team Contributor at Teleperformance CanadaScrum master / Agile Team Contributor at Teleperformance Canada
PRIYANK OZAPRIYANK OZA
Customer Experience Advisor at TELEPERFORMANCE CANADACustomer Experience Advisor at TELEPERFORMANCE CANADA
Beulah GideonBeulah Gideon
Customer Service Representative at Teleperformance CanadaCustomer Service Representative at Teleperformance Canada
Lubaba YasienLubaba Yasien
Customer Service Representative at Teleperformance CanadaCustomer Service Representative at Teleperformance Canada
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health