HITEN PRAJAPATI
TORONTO,Canada
Summary
Versatile professional, Result-driven and customer service representative with 1plus year of experience in retail sales and customer service managing 2 retail stores by accomplishing growth since 2023. Ensuring budget achievement and deliver growth, trusted customer service representative who upholds high ethical standards and ability to work in diverse cultures.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K/Hasty Market
04.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Trained new team members on procedures, customer service, and sales techniques
- Responded to customer requests via telephone, in person and to resolve product or service complaints
- Provided detailed product and service information attaining 100% customer satisfaction
- Delivered and used POS System to enter orders, process transactions and issue receipts
Lab supervisor
Tata consultancy services
01.2023 - 03.2023
- Plan, organize and direct the work of assigned staff
- Implement and monitor security measures to prevent cheating or unauthorized activities
- Train staff in new and existing procedures; develop work schedules
- Stay informed about changes in virtual exam procedures, technology, or security protocols
- Biomatrices of students after properly checking receipts and preparing records and files as necessary
Education
Post Graduate Diploma - Project Management
Georgian College
12.2023
Bachelor of Science - Chemical Engineering
GSFC University
Vadodara, India05.2022
Skills
- Customer service
- Organizational skills
- Multi-Tasking
- Self-stater
- Interpersonal skills
- Problem-solving
- Adaptable and Flexible
- Verbal and written communication
- Team leader
- Teamwork and Collaboration
- Expertise in MS office
- Workload Management
- Effective Inventory Management
- Finance and Budgeting
- Customer Service
- Problem-solving abilities
Certification
- Food Handler Certification
- Project Management Foundations
- Finance for Non-Financial Managers
Timeline
Customer Service Representative
Circle K/Hasty Market
04.2023 - Current
Lab supervisor
Tata consultancy services
01.2023 - 03.2023
Post Graduate Diploma - Project Management
Georgian College
Bachelor of Science - Chemical Engineering
GSFC University
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