Hitarth Patel
St. Catharines,ON
Summary
Seasoned customer service expert with a strong emphasis on empathy and relationship building. Proficient in ERP systems and well-versed in Microsoft Office. Distinguished for outstanding abilities in cultivating customer relationships, managing service inquiries effectively, and elevating customer satisfaction levels.
Overview
6
6
years of professional experience
Work History
Sales Associate
Mark's
St. Catharines
10.2022 - 02.2024
- Delivered tailored product insights to 20+ customers daily, significantly boosting satisfaction and engagement.
- Consistently recognized for top customer satisfaction scores, showcasing superior service and problem resolution.
- Expertly managed POS operations, guaranteeing accurate transactions and thorough sales record-keeping.
- Collaborated with the Store Leader to strategically prioritize tasks, playing a key role in achieving sales targets and providing support during high-demand periods and staff shortages.
Dispatcher
Amazon.com
Vaughan
10.2021 - 04.2022
- Executed administrative tasks including organizing files, updating databases, preparing documents for management review, and managing audit reports.
- Managed the dispatching, route planning, and vehicle tracking for over 40 drivers to ensure streamlined logistics operations.
- Enhanced dispatch operations with real-time monitoring and adjustments, boosting driver satisfaction and maintaining less than 1% delivery discrepancies, in line with Amazon's quality standards.
Customer Service Team Leader
Newstel
Wakaw
08.2018 - 01.2020
- Developed and nurtured long-term relationships with customers through personalized service and tailored product offerings, enhancing customer loyalty and retention.
- Regularly prepared detailed reports for senior management, providing insights into team performance and customer service metrics, supporting strategic decision-making processes.
- Inspired and guided a customer service team in a fast-paced environment, fostering a culture of continuous improvement and development.
- Managed and updated customer data sheets, ensuring accuracy and availability of critical data for sales strategies and operational efficiency.
Education
Bachelor of Arts - Business Communication
Brock University
St. Catharines, ON01-2024
BBA - Business Administration
Warsaw University of Business
Warsaw, Poland01-2020
Advanced Diploma - Business Management
SMES
Ahmedabad, India06-2016
Skills
- Inventory Management
- Quality Control
- Process Optimization
- MS Office Proficiency
- ERP Proficiency (SAP)
- Communications Skills
- Negotiation
- Empathy
- Stress Management
- Decision Making
Timeline
Sales Associate
Mark's
10.2022 - 02.2024
Dispatcher
Amazon.com
10.2021 - 04.2022
Customer Service Team Leader
Newstel
08.2018 - 01.2020
Bachelor of Arts - Business Communication
Brock University
BBA - Business Administration
Warsaw University of Business
Advanced Diploma - Business Management
SMES
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