Hitali Singh
Kitchener,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaging and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Corus Orthodontics
07.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Supervisor of Coordination
ParaMed Home Healthcare
09.2020 - 06.2023
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions while successfully working within tight deadlines and fast-paced atmosphere.
- Mentored and guided team of up to 70 employees to foster proper completion of assigned duties while troubleshooting complex administrative and training issues promptly.
- Onboarded new employees with cross-training to maximize team agility and performance and increased retention by 7% in 1 year.
- Participated in Quality Management Programs
- Approved and submitted regular payroll for employees.
- Supervised to ensure Quality of client care.
Assignment Coordinator
ParaMed Home Healthcare
07.2019 - 08.2020
- Optimized organizational processes by effectively managing field staff schedules while adhering to contractual restrictions.
- Scheduled Client visits to utilize staff availability while increasing capacity by 15%.
- Collected, organized and entered patient data into medical systems.
Restaurant Co-Owner
The Kitchen 27
05.2018 - 03.2020
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Recruited, hired, and trained talented staff to fill vacancies. Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Developed relationships with big business owners, IT park offices, and government agencies and officials.
- Scheduled events, promotions and increased web presence.
- Maximized customer satisfaction and responding efficiently to customer complaints.
BDS Lecturer
Guru Nanak Dev Dental College and Research Institute
09.2017 - 11.2018
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning strategies to increase student participation.
- Collaborated with faculty and community stakeholders for program improvement.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
Dental Surgeon
Government Multispecialty Hospital
08.2017 - 11.2018
- Interviewed patients, reviewed health history information and performed checkups to diagnose conditions of hard and soft tissues of teeth, jaws and supporting structures.
- Supervised and led team of dental hygienists and support staff of 20.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Created individualized treatment plans and prescribed medicine to maintain or restore oral health of patients.
- Performed emergency and elective surgical procedures of the head and neck.
BDS Fellow
National Dental College
05.2017 - 08.2017
- Collaborated with doctors to give treatment and diagnose disease.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Post-Degree Certificate - Learning Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON03.2024
Certificate - Leadership Lessons
Canadian Association of Orthodontists
Toronto, ON02.2024
Post-Degree Certificate - Teaching And Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON02.2024
Certificate - Global Health Strategies: Quality And Safety
Harvard University
USA08.2021
Post Graduate Diploma - Healthcare Administration And Management Services
Conestoga College
Kitchener, ON05.2020
Certificate - Tackling The Novel Coronavirus
London School of Hygiene & Tropical Medicine
Remote04.2020
Bachelor of Science - Bachelor of Dental Surgery
MM University
Ambala, India05.2017
Skills
- Active listening skills
- Superior interpersonal skills
- Collaborative Leadership
- Self- motivation
- Orientation to detail
- Strong decision making skills and judgement
- Flexible and Adaptable
- Organization and Time Management
- MS Office
- Project Leadership
Accomplishments
- Organized Polio Drives
- Supervised the Malaria Control Program in the community
- Supervised the Mobile COVID Vaccination Clinic in Waterloo Wellington
- Organized Dental Camps in schools and rural areas
- Designed and launched the Nursing Waitlist Project, resulting in a 20% increase in market share for the company.
Timeline
Manager of Operations
Corus Orthodontics
07.2023 - Current
Supervisor of Coordination
ParaMed Home Healthcare
09.2020 - 06.2023
Assignment Coordinator
ParaMed Home Healthcare
07.2019 - 08.2020
Restaurant Co-Owner
The Kitchen 27
05.2018 - 03.2020
BDS Lecturer
Guru Nanak Dev Dental College and Research Institute
09.2017 - 11.2018
Dental Surgeon
Government Multispecialty Hospital
08.2017 - 11.2018
BDS Fellow
National Dental College
05.2017 - 08.2017
Post-Degree Certificate - Learning Management
Conestoga College Institute of Technology And Advanced Learning
Certificate - Leadership Lessons
Canadian Association of Orthodontists
Post-Degree Certificate - Teaching And Services
Conestoga College Institute of Technology And Advanced Learning
Certificate - Global Health Strategies: Quality And Safety
Harvard University
Post Graduate Diploma - Healthcare Administration And Management Services
Conestoga College
Certificate - Tackling The Novel Coronavirus
London School of Hygiene & Tropical Medicine
Bachelor of Science - Bachelor of Dental Surgery
MM University
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