Summary
Overview
Work History
Education
Skills
Timeline
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HISHAM REZK

Mississauga,ON

Summary

Accomplished and disciplined member of the Canadian Armed Forces offering experience in all facets of procurement, operations, fulfillment, distribution, transportation and people management in various corporate, manufacturing and warehouse settings. Extensively experienced in operations management including labor and employee relations, performance management, training & development, and workforce planning. My passion lies in growing, training & developing individuals to build high performing teams and achieve consistent results.

Overview

8
8
years of professional experience

Work History

Manager, Operations

SSENSE
05.2022 - Current
  • Manage a team of 4 Associate Managers, overseeing distribution and fulfillment of 100+ brands' merchandise including sportswear brands such as Nike, Reebok, Adidas, Converse and luxury brands such as Gucci, Prada, Dolce & Gabana, Versace and Balenciaga.
  • Led the effort to increase overall efficiency and operational capacity of the Outbound department, increasing units shipped per shift from 10k+ to 20k+ to meet customer promise and organizational goals.
  • Implemented new SOP's and improved existing ones across all Outbound departments including Pick, Pack, Ship Dock, Problem Resolve, Inventory Control, and Quality Assurance improving the shipping process path, and eliminating old issues.
  • Coached Associate Managers on safety, operations, and people management increasing UPH from 55/hr to 65/hr and overall operational TPH from 9.0 to 15.0.
  • Consulted on new projects with senior leaders to improve the condition and operational effectiveness of the warehouse, eliminating previous problems associated with shipping, to make way for the new automation system to be implemented smoothly.

Operations Manager

Department Of National Defence
09.2018 - 05.2022
  • Managed the procurement and fulfillment warehouse for the military, overseeing operations distributing military kit and inventory to reserve units across Ontario.
  • Monitored and delegated all aspects of the warehouse distribution process, including laborsharing 70 associates across the floor to meet departments' needs.
  • Implemented and improved procedures for procurement, logistics, inventory control, storage and transportation of military kit with continuous communication with HQ.
  • Consulted with team leads and managers to implement a WMS system to keep accurate records of transactions and data.
  • Analyzed and reported on key performance metrics to senior management with continuous improvement in mind as a pillar for execution.

Canadian Armed Forces Primary Reserves, Armoured Recon & Gunnery
09.2018 - Current

On Premise Manager

Aerotek
06.2017 - 08.2018
  • Led the recruitment and management process for industrial and commercial clients in the Greater Toronto-Area such as Bombarider, Knoll, and Magna, hiring over 250+ employee over my tenure.
  • Managed the candidate funnel by conducting talent mapping, coaching Sourcers on hiring, ultimately improving hiring volume by 30% YoY.
  • Identified process improvements to existing HR practices including advertising strategies, candidate assessment, hiring, and on-boarding to ensure annual KPIs are met.
  • Prepared client specific presentations listing the quarterly customer satisfaction results and shared best practices.

Logistics Supervisor

Goodlife Fitness Clubs
03.2015 - 07.2017
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored logistics performance and identified improvement opportunities.
  • Resolved shipping discrepancies by coordinating customer and courier communications.

Education

Bachelor’s Degree - Human Resources Management

York University

Skills

  • Financial analysis, inventory management, labor allocations
  • Mentorship, team building, and critical thinking
  • Advanced in Microsoft Office applications (word, powerpoint, excel)
  • Advanced excel (Scenario Management, Forecasting, Optimization with Goal Seek)
  • People management, distribution, 3PL, Fulfillment

Timeline

Manager, Operations

SSENSE
05.2022 - Current

Operations Manager

Department Of National Defence
09.2018 - 05.2022

Canadian Armed Forces Primary Reserves, Armoured Recon & Gunnery
09.2018 - Current

On Premise Manager

Aerotek
06.2017 - 08.2018

Logistics Supervisor

Goodlife Fitness Clubs
03.2015 - 07.2017

Bachelor’s Degree - Human Resources Management

York University

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