Hisham Jouali
Ottawa,ON
Summary
Motivated and customer-focused Finance student with hands-on experience in fast-paced retail and warehouse environments, seeking to begin a career in banking as a Bank Teller. Known for being friendly, approachable, and dependable, with a natural ability to connect with people and provide helpful, courteous service. Strong at prioritizing tasks, managing time efficiently, and maintaining accuracy under pressure. Passionate about helping clients and building positive relationships — values that align closely with RBC’s purpose of helping clients thrive and communities prosper. Eager to contribute to a team where meaningful client interactions and service excellence are at the core of success
Overview
5
5
years of professional experience
Work History
Logistics Associate
Home-Societe
Ottawa, Ontario
05.2022 - 04.2025
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
- Generated purchase orders for supplies needed at warehouses or distribution centers.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
Front-End Supervisor
Metro Inc
Ottawa, Ontario
09.2020 - 05.2022
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Oversaw cash handling procedures, including balancing tills, processing refunds, and ensuring transaction accuracy.
Education
Bachelor of Commerce - Finance
Carleton University
Ottawa, ON04-2027
Skills
- Customer service
- Financial analysis
- Team collaboration
- Problem solving
- Time management abilities
- Hospitality and accommodation
Accomplishments
- Honor Roll Student (Grades 9–12) – Maintained an academic average of 90%+ across all courses at Sir Robert Borden
- Principal’s List (Grade 12) – Achieved one of the top academic standings in final year with a 93% overall average
- Subject Excellence Award – Business Studies (Grade 11) – Recognized for outstanding performance and engagement in business classes
Additional Skills & Interests
- Skills: Python Advanced Excel, Client Relationship Management, process improvement focused, communication skills, team-oriented, Advanced Microsoft Office
Timeline
Logistics Associate
Home-Societe
05.2022 - 04.2025
Front-End Supervisor
Metro Inc
09.2020 - 05.2022
Bachelor of Commerce - Finance
Carleton University
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