Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Hirwa Orly Meril

Ottawa,Canada

Summary

Seeking a full-time opportunity at Winners to apply and expand skills in customer service while contributing to a team-oriented, dynamic environment. Experienced in problem-solving and time management, with a proven ability to build customer loyalty, and deliver tailored solutions that meet individual needs. Recognized for a strong work ethic, adaptability, and the ability to remain composed under pressure. Bilingual in English and French, with excellent communication skills, and a passion for personal and professional growth. Motivated to bring a positive attitude, reliability, and dedication to delivering outstanding customer experiences.

Overview

5
5
years of professional experience

Work History

Bikeday Attendant

NCC- National Capital Commission
Ottawa, Canada
08.2023 - 09.2024
  • Collaborate effectively with team members to achieve task completion and operational goals.
  • Coordinated with event teams to ensure smooth operations during bike events, implementing safety protocols and maintaining visitor satisfaction.
  • Monitored bike paths and facilities, documenting maintenance needs and addressing safety concerns promptly to enhance visitor experience.
  • Assisted visitors with route guidance and equipment checks, ensuring safe and enjoyable cycling experiences while promoting local attractions.

Babysitter

Family Babysitting
Ottawa, Canada
01.2020 - 06.2020
  • Engaged children with creative activities, fostering learning and fun.
  • Ensured child safety by vigilant supervision, reducing risks.
  • Built trust with parents by adhering to their guidelines.
  • Maintained cleanliness by managing household chores post-activities.

Education

International Development and Globalization

University of Ottawa
Ottawa, ON
12.2027

High School Diploma -

École Catholique Franco-Ouest
Nepean, ON
06.2023

Skills

  • Customer Service
  • Active listening
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Leadership
  • Decision-making
  • Strong communication
  • Trust Building

Languages

English
Full Professional
French
Native/ Bilingual
kirundi
Native/ Bilingual

Volunteer Experience

Campaign Volunteer
Giovanna Mingarelli Municipal Campaign

  • Assisted with community outreach during the municipal election campaign.
  • Conducted door-to-door canvassing to engage residents and remind them of voting dates, locations, and procedures.

Basketball Volunteer – Collège Catholique Franco-Ouest

  • Promoted good sportsmanship by encouraging fair play among players
  • Supervised games and responded to minor injuries when needed
  • Managed spectator entry by distributing and checking tickets

Festival Volunteer – Festival BougeBouge Outaouais

  • Greeted attendees and provided clear directions to event areas
  • Assisted guests and vendors, ensuring a smooth festival experience
  • Collaborated with team members to maintain operations and safety

Santa Shuffle Volunteer – Salvation Army

  • Monitored crowd control barriers and ensured participant safety
  • Processed ticket sales using point-of-sale systems
  • Conducted pre-race briefings for volunteers and participants
  • Assisted with event setup and takedown of race equipment

Timeline

Bikeday Attendant

NCC- National Capital Commission
08.2023 - 09.2024

Babysitter

Family Babysitting
01.2020 - 06.2020

International Development and Globalization

University of Ottawa

High School Diploma -

École Catholique Franco-Ouest
Hirwa Orly Meril