Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hirwa Jani

Hamilton,ON

Summary

Adaptable professional with more than 3 years of experience and proven knowledge of leadership, problem-solving, and workflow prioritization.

Overview

5
5
years of professional experience

Work History

Everyday Banking Associate

Bank of Montreal
Mississauga, ON
01.2023 - 05.2025
  • Handled incoming calls from customers regarding their accounts or banking needs.
  • Handled client complaints and resolved issues promptly.
  • Maintained up-to-date knowledge of banking products and services.
  • Advising customers on lending/credit strategies and products to meet their objectives.
  • Identifies and makes referrals to other business groups, as needed.
  • Ensured compliance with banking regulations and policies.
  • Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Administrative Assistant

JP Loan Consultants
Ahmedabad, Gujarat
01.2021 - 09.2021
  • Typed letters, reports, and various documents accurately and efficiently.
  • Scheduled and confirmed appointments and meetings to enhance organizational flow.
  • Responded to telephone, in-person, and email inquiries to ensure timely communication.
  • Organized files and maintained records for easy access and retrieval.

Customer Service Representative

Toronto Transit Commission
12.2019 - 12.2020
  • Delivered information regarding routes, schedules, and fares to passengers.
  • Monitored client transactions and advised on necessary route selection changes.
  • Provided strategic direction to enhance service offerings for clients.

Education

Post-Graduate Certificate - Wireless Networking

George Brown College
Toronto, ON
09-2020

Bachelor of Engineering - Information Technology

Gujarat Technological University
Ahmedabad
01-2018

Skills

  • Customer service
  • Team training
  • Effective communication
  • Customer financing
  • Time management
  • Problem solving

Accomplishments

  • Awarded Quarterly Performance Award for excellence in Customer Service.
  • Received Annual Best Employee Award for exceptional performance, team work and consistent contribution to team success.

Timeline

Everyday Banking Associate

Bank of Montreal
01.2023 - 05.2025

Administrative Assistant

JP Loan Consultants
01.2021 - 09.2021

Customer Service Representative

Toronto Transit Commission
12.2019 - 12.2020

Post-Graduate Certificate - Wireless Networking

George Brown College

Bachelor of Engineering - Information Technology

Gujarat Technological University
Hirwa Jani