Hirwa Jani
Hamilton,ON
Summary
Adaptable professional with more than 3 years of experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
5
5
years of professional experience
Work History
Everyday Banking Associate
Bank of Montreal
Mississauga, ON
01.2023 - 05.2025
- Handled incoming calls from customers regarding their accounts or banking needs.
- Handled client complaints and resolved issues promptly.
- Maintained up-to-date knowledge of banking products and services.
- Advising customers on lending/credit strategies and products to meet their objectives.
- Identifies and makes referrals to other business groups, as needed.
- Ensured compliance with banking regulations and policies.
- Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Administrative Assistant
JP Loan Consultants
Ahmedabad, Gujarat
01.2021 - 09.2021
- Typed letters, reports, and various documents accurately and efficiently.
- Scheduled and confirmed appointments and meetings to enhance organizational flow.
- Responded to telephone, in-person, and email inquiries to ensure timely communication.
- Organized files and maintained records for easy access and retrieval.
Customer Service Representative
Toronto Transit Commission
12.2019 - 12.2020
- Delivered information regarding routes, schedules, and fares to passengers.
- Monitored client transactions and advised on necessary route selection changes.
- Provided strategic direction to enhance service offerings for clients.
Education
Post-Graduate Certificate - Wireless Networking
George Brown College
Toronto, ON09-2020
Bachelor of Engineering - Information Technology
Gujarat Technological University
Ahmedabad01-2018
Skills
- Customer service
- Team training
- Effective communication
- Customer financing
- Time management
- Problem solving
Accomplishments
- Awarded Quarterly Performance Award for excellence in Customer Service.
- Received Annual Best Employee Award for exceptional performance, team work and consistent contribution to team success.
Timeline
Everyday Banking Associate
Bank of Montreal
01.2023 - 05.2025
Administrative Assistant
JP Loan Consultants
01.2021 - 09.2021
Customer Service Representative
Toronto Transit Commission
12.2019 - 12.2020
Post-Graduate Certificate - Wireless Networking
George Brown College
Bachelor of Engineering - Information Technology
Gujarat Technological University