Hiruni Fernando
Cambridge,ON
Summary
Customer-focused banking and financial services professional with Canadian post-secondary education and hands-on experience in customer service, cash handling, and administrative support. Proven ability to deliver exceptional member experiences in fast-paced financial environments while maintaining accuracy, compliance, and professionalism. Strong communication skills, attention to detail, and a solid foundation in banking operations. Actively pursuing long-term growth within Canadian financial institutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Services Assistant
Revera Retirement Living
08.2024 - Current
- Coordinated social and recreational activities, fostering community engagement among residents.
- Provided friendly and attentive customer service to elderly residents, ensuring a warm and respectful dining experience.
- Supported administrative tasks, maintaining accurate resident records and documentation.
- Trained new staff on procedures and best practices for resident care and services.
- Supervised daily dining and recreational services, ensuring high-quality experiences for residents
Student Affairs and Orientation
Conestoga College
04.2023 - 08.2024
- Guided students, faculty, and staff by addressing inquiries, resolving concerns, and ensuring a welcoming campus experience.
- Adapted to dynamic situations, problem-solving on the go while contributing creative ideas to enhance orientation programs and student engagement.
- Maintained accurate documentation and followed procedures to uphold quality standards and compliance with college policies.
Mobile and Online Banking Agent
Sampath Bank
06.2022 - 03.2023
- Delivered exceptional customer service by assisting with mobile and digital banking inquiries.
- Assisted in processing customer transactions, ensuring accuracy and efficiency.
- Educated customers on digital banking solutions to enhance their banking experience.
- Collaborated with team members to maintain branch operations during peak hours.
Education
International Business
Conestoga College
Kitchener, ON02-2025
International Advanced Level
Pearson Edexcel Examinations
Sri Lanka01-2021
International IGCSE
Pearson Edexcel Examinations
Sri Lanka01-2020
Skills
- Communication & Interpersonal Skills
- Cash Handling & Over-the-Counter Transactions
- Excellent Customer Service
- Microsoft Office ( Word, Excel, Powerpoint, Outlook)
- Confidentiality & Compliance Awareness
- Administrative & Clerical Support
Languages
English
Native or Bilingual
Sinhalese
Native or Bilingual
Certification
Canva Digital Marketing,
QuickBooks (Allison)
Timeline
Resident Services Assistant
Revera Retirement Living
08.2024 - Current
Student Affairs and Orientation
Conestoga College
04.2023 - 08.2024
Mobile and Online Banking Agent
Sampath Bank
06.2022 - 03.2023
International Business
Conestoga College
International Advanced Level
Pearson Edexcel Examinations
International IGCSE
Pearson Edexcel Examinations