Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hiroyuki Tomine

625 Brock Ave, Toronto,ON

Summary

Customer-focused professional willing to go the extra mile to meet customer needs, increase satisfaction and promote customer loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing almost 10 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Also, good at communicating with people, have experience training about 15 subordinates, and my boss evaluated it highly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales/Customer Service Representative

ACOM CO., LTD. (money lender)
TOKYO ,JAPAN
04.2014 - 06.2023
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Resolved customer service issues in a timely manner.
  • Processed orders, forms, applications, and requests.

Cashier

Seven-Eleven
TOKYO, JAPAN
04.2012 - 03.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and sufficient change was available.
  • Stocked shelves with merchandise as needed.

Education

Bachelor of Arts - Management

Tokyo University of Information Sciences 
Tokyo
04.2014

Skills

  • Punctual person
  • Responsible
  • Good communication Skills
  • Multitasking Skills
  • Experienced Using Point Of Sales System
  • Data Collection
  • Data Entry
  • Good food-making Skills
  • Computer Skills (Excel Word Powerpoint)

Certification

  • Smart Serve Certificate - [Sep 28, 2023]

Languages

English
Japanese

Timeline

Sales/Customer Service Representative

ACOM CO., LTD. (money lender)
04.2014 - 06.2023

Cashier

Seven-Eleven
04.2012 - 03.2014

Bachelor of Arts - Management

Tokyo University of Information Sciences 

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Hiroyuki Tomine