Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hiroshy Silva

Cathedral City

Summary

Well Educated And Professional Expertise Providing Increase On Sales, Adept Collaboration Team Environments, Elaborated And Expanded Impressive Communication Deliverance. Punctuate Clock-In/Clock-Out Attendance And Work Overtime If Requested By Manager To Accommodate Staff And Managers. Dedicated And Determined To Develop Company's Progress In Growth And Goals. Excellent Problem-Solving Methods And Solutions Defusing Or Reducing Possible Unpleasant Satisfaction. Always Prepared And Cooperative For All Causes. Project Memorable Experiences In Exchange For Returned Visits.

Overview

18
18
years of professional experience

Work History

Retailer/Barista

LPQ USA
09.2022 - 04.2025
  • Display And Organize Pastries/Desserts With Creativity
  • Restock Take-Out Supplies (Paper And Plastic) For Food And Beverages.
  • Restock Beverage Items, Garnishes, In-House Baked Pastries, Ceramic And Glass Materials For Dine-In Guests.
  • Prep In-House Drinks And Ingredients.
  • Change Sanitizing Bucket With Fresh Sanitizer And Rag Every 2 Hours.
  • Monitor Refrigerator And Espresso Machine To Proper Temperature.
  • Perform Producing Hot/ Iced Beverages For All Dine-In/ Take-Out Guests.
  • Operate POS System (Retailer) Producing Sales Prior To Ringing In Guest Orders.
  • Receive And Execute Pastry And Beverage Tickets.
  • Spot Clean And Reorganize Station.
  • Report To GM And AGMs' Opting Out All 86 Items.
  • Bag Online Delivery/ Take-Out Orders.
  • Refill Ice Chest.
  • Empty And Replace Trashcan/Trash Bag.
  • Prepare Catering Drinks And Ringing Catering Orders.
  • Count Assigned Cash Register And Cash Handling Throughout Shift.
  • Answer Incoming Phone Calls Regarding Questions, Comments, And Placed Take-Out Orders.
  • Assist Servers Run & Bus Tables
  • Assist Servers Wipe And Store Clean Utensils And Complimentary Items
  • Engage In Taking Orders For Servers And Advertise Add-Ons, Food And Beverage Suggestions To Extend Maximized Sale.
  • Review And Repeat Back Guests Order Ensuring Accuracy Prior To Ringing In Towards Kitchen Cooks And Retailers/Baristas (Including Myself)
  • Check Back On Tables Inquiring Quality Of Food And Considering All Request, Comments & Opinions.
  • Managing All Acceptable Payment Methods And Successfully Closing Open Tabs.
  • Assist Servers Installing Outdoor Establishment Set-Up.
  • Confronted And Resolved Guest Complaints, Concerns, Or Problems Concluding Guest Satisfaction And Outstanding Guest Discontent Defusion.
  • Perform All Opening, Mid-Shift, Closing Duties.
  • Attend All Team Mandatory And Non-Mandatory Gatherings And Meetings.
  • Train New Hires Operating Coffee And Espresso Machines, Prepping Garnishes, Beverage Batches, Cleaning Duties, Study Menus, Learning All Beverages And Pastry Details/Description, And Operate POS Systems.


Banquet Captain

Outdoor Resort Palm Springs
10.2023 - 03.2024
  • Receive Green Sheets (Responsibilities For The Day) From Event Coordinator.
  • Receive And Follow Floor Plan For All Major And Minor Events From Event Coordinator.
  • Install And Setup Tables, Chairs, Surround Sound Systems, Table Linen For Events Including Food.
  • Transport Via Department Issued Golf Cart Sensitive Documents/Content To Destination Securely.
  • Organize Storage Unit Containing Equipment To Provide Easier Access And Space.
  • Transport Barbecuing Grills To Maintenance Yard And Handwash Deep Clean.
  • Refill All Necessary Propane Tanks For Events Requiring Gas Based Grills.
  • Accommodate And Fulfill Country Club/RV Member Requests/Orders With Magnificent Reviews And Praised.
  • Bar-Backing Bartenders With Drafted Alcoholic Beverage Kegs, Canned And Bottled Alcoholic Beverages.
  • Prep Lime Wedges, Lemon Wedges, Garnishes, Salt And Lime Juice Station.
  • Restock Cups, Straws, Napkins, Ice Chests, And Complimentary Snacks.
  • Assist Bartenders Making Beverages During Busy Night Events.
  • Replace C02/Nitrogen Tanks And Calibrating It To Proper PSI Level.
  • Replace Beer And Wine Kegs From Beer Wall Walk-In Freezer.
  • Receive Food And Beverage Invoices And Confirming All Ordered Items Complete.
  • Assist Bartenders Prep Homemade Margarita Cocktail Batches.
  • Assist Bartenders Replace Non-Alcoholic Beverage Syrup Batches.
  • Assemble And Disassemble New/Used Objects For Events Or Employee Departments.
  • Monitor All Trashcans And Clubhouse Floors For Misplaced Tables/ Chairs.
  • Train New Hires Conducting Specified Instructions And Guidance On Hands-On Tasks.
  • Instill All New Hires Team Collaboration, Frequent Communication And Effortless Performing Techniques.


Manager's Assistant

Rauls' Carpet Cleaning & Floor Finishing
03.2007 - 07.2023
  • Prep And Load All Cleaning Supplies And Heavy Machinery Equipment
  • Scan And Study Floor Plan Developing Strategic Projected Timing For Work Order Executed
  • Engage Communication Interactions With Staff And Supervisors With Professional And Articulate Fashion Of Conduct.
  • Install Wet Floor Signs And Announce Any Health Concern Hazards.
  • Maintaining Facility Structure Clean And Clear Providing Healthy Environment.
  • Fast-Paced Performance Efficiency Infused With Enabling Multitasking Abilities
  • Preparing And Delivering Work Invoices Including Logging Invoice Records.
  • Negotiated Contracts With Suppliers And Vendors Securing Favorable Pricing Increasing Profits And Exceeding Excelled Customer Satisfaction And Clientele Growth.

Lead Line Cook

Plato
09.2016 - 02.2018
  • Stock/Restock Ingredients, Plates, Take-Out Material Containers, Sauces and Seasonings.
  • Prep All Cooking Supplies And Sanitize Utensils For Food Safety Consumption.
  • Obtained High-Quality Food Standards Exhibiting Sensational Recipes And Introducing Presentation Techniques.
  • Generate Numerous Identical Dishes At Once With Accurate Timing, On-Point Level Of Flavoring And Texture, Followed By Potential Care And Detail.
  • Conduct Professional Collaborate Teamwork And Communication Resulting Smooth Workflow And Consistency During Rushes.
  • Recognition Regarding Clean And Organized Workspace Meeting All Health Department Guidelines And Expectations.
  • Filter Worn-Out Cooking Oil From Fryers, Clean And Refill New Cooking Oil.
  • Followed Food Safety Regulations And Monitoring Cooking Temperatures And Timing.
  • Flexible With Different Food Orders Requiring Using Ingredients Not Included Within Other Orders..


Education

No Degree - Electrical Engineering

Los Angeles Trade Technical College
Los Angeles, CA

High School Diploma -

Soledad Enrichment Action High School
Los Angeles, CA
02-2015

Skills

  • Upselling Strategies And Persuasive Product Advertisement
  • Goal-Oriented And Business/Relationship Building Mindset
  • Exceptional And Remarkable Customer service
  • Creativity And Innovation
  • Cash Handling And Registry
  • Swift Multitasking Performance
  • Well Mannered And Demeaned Written/Verbal Communication With Guests/Customers
  • Strong Financial Transaction Abilities
  • Provide Undivided Attention And Availability
  • Proficient Team Collaboration
  • Safety And Cleanliness Standards
  • Adaptable And Flexible

Accomplishments

  • Offered Promotion From Retailer/Barista To Shift Lead
  • Placed #1 In Retail Sales Across The Region
  • Recommended Employee Customer Service Requested From Customers/Guests
  • Recognition From Employers/Managers/Corporate Agents

    • For Performance And Volunteered Understaffed Shifts.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Banquet Captain

Outdoor Resort Palm Springs
10.2023 - 03.2024

Retailer/Barista

LPQ USA
09.2022 - 04.2025

Lead Line Cook

Plato
09.2016 - 02.2018

Manager's Assistant

Rauls' Carpet Cleaning & Floor Finishing
03.2007 - 07.2023

No Degree - Electrical Engineering

Los Angeles Trade Technical College

High School Diploma -

Soledad Enrichment Action High School

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Hiroshy Silva