Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiroaki Sumida

Summary

Work experience at one of the biggest MUJI stores in Japan "MUJI Store TOKYO ARIAKE". An open mind and collaborative mindset, developed through extensive customer service experience and experience working in English. Extensive knowledge gained from using various products of your company for over 15 years.

Overview

14
14
years of professional experience

Work History

Shop Assistant

Ryohin Keikaku Co.,Ltd.
09.2020 - 08.2021
  • As an opening staff at MUJI Tokyo Ariake, trained in service and knowledge of all sections for 2 months.
  • Fielded customer questions about products, and processed the shipping procedure for large items.
  • Never been late or absent from work, and always been cooperative.

Front Desk Receptionist

QQEnglish
01.2023 - 06.2023
  • At the language school, provide orientation for new students and respond to inquiries from all students.
  • In charge of the Instagram page and created a weekly e-mail magazine for 400,000 online members.
  • Planned school events in collaboration with staff from the US, the Philippines, Russia, China and more.

Receptionist, Kitchen Staff, Cleaning Staff

Backpackers' Japan Co., Ltd.
09.2021 - 10.2022
  • Greeted incoming visitors and customers of the hostel professionally and provided friendly assistance.
  • Provided meals at the lounge, and also managed ｍenu development, sales, and cost management.
  • Cleaned and sanitized guestrooms, bathrooms, and kitchens within the specified time.

Unit Leader

Takeda Pharmaceutical Co., Ltd.
04.2009 - 03.2020
  • Conducted environmental monitoring of pharmaceutical manufacturing process and compiled data.
  • Trained new employees and assisted in responding to inspections by overseas authorities.
  • As a project leader, standardized manuals at all plants and Reduced labor costs by $20,000 per month.

Education

Sales And Marketing

ILAC International College
Vancouver, BC
07.2025

Skills

  • Customer Assistance
  • Product Knowledge
  • Team Goals
  • Social Perceptiveness

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Front Desk Receptionist

QQEnglish
01.2023 - 06.2023

Receptionist, Kitchen Staff, Cleaning Staff

Backpackers' Japan Co., Ltd.
09.2021 - 10.2022

Shop Assistant

Ryohin Keikaku Co.,Ltd.
09.2020 - 08.2021

Unit Leader

Takeda Pharmaceutical Co., Ltd.
04.2009 - 03.2020

Sales And Marketing

ILAC International College

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Hiroaki Sumida