Hiroshi Nakamura
Calgary,AB
Summary
- Professional who is actively looking to pursue a career in the underwriting industry.
- Over 5 years in the financial services industry and customer service.
- Experienced professional with strong leadership and relationship-building skills.
- Adept at the use of technology in the workplace and able to quickly learn different systems.
- Team oriented individual who is able to work on own when needed.
Overview
13
13
years of professional experience
Work History
Underwriter
Intellifi
10.2022 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Call Center Representative
TD Canada Trust
Calgary , AB
10.2020 - Current
- Answered average of 80 calls per day, addressing customer inquiries, solving problems and providing product information.
- Gave customers advice on their banking needs and the options available to them in order to better their financial porfolios.
- Followed strict guidelines on different processes in order to process transactions and help customer experience.
Customer Service Representative
TD Canada Trust
Calgary, Alberta
02.2014 - Current
- Created friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and cheques
- Worked business services wicket to offer fast efficient service along with banking advice to suit their needs
- Provided customers with products and services that suited their financial and lifestyle goals
Sales Representative
Vivint Canada
Calgary, Alberta
04.2012 - 02.2014
- Visited clients on-site to give benefit-oriented sales presentations
- Managed sales in assigned areas
- Finished year as a top 10 sales representative in area
Education
Business Administration with a focus in Marketing
Southern Alberta Institute of Technology
Calgary, ABHigh School Diploma - High School Diploma
Sir Winston Churchill High School
Calgary, AB2006
References
Available upon request
Timeline
Underwriter
Intellifi
10.2022 - Current
Call Center Representative
TD Canada Trust
10.2020 - Current
Customer Service Representative
TD Canada Trust
02.2014 - Current
Sales Representative
Vivint Canada
04.2012 - 02.2014
Business Administration with a focus in Marketing
Southern Alberta Institute of Technology
High School Diploma - High School Diploma
Sir Winston Churchill High School