Hirna Patel
Thunder Bay,Canada
Summary
Dynamic and detail-oriented professional with a proven track record at Dollarama, excelling in customer service and cash handling. Adept at enhancing sales through effective product recommendations and maintaining accuracy in transactions. Committed to teamwork and operational excellence, consistently delivering exceptional results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Cashier
Dollarama
11.2025 - Current
- Processed 80–120 customer transactions per shift with high accuracy using POS systems, maintaining balanced cash drawers.
- Assisted customers and resolved inquiries while clearly explaining return and exchange policies, enhancing customer satisfaction.
- Promoted complementary and promotional products at checkout, increasing average transaction value and enhancing customer experience.
- Maintained a clean, organized checkout area while adhering to company policies, loss-prevention procedures, and safety standards.
- Supported team operations during busy periods and holidays, ensuring smooth service flow and customer satisfaction.
Packer
Roma Bakery
Thunder Bay, Canada
08.2024 - Current
- Inspected product quality, consistency, and durability before labeling and packaging completion.
- The team follows an appropriate order fulfillment process to examine each delivery package's weight specifications and quality parameters.
- The bakery team executed packaging and labeling operations that ensured products had correct freshness attributes and proper labeling information.
- Product handling includes careful procedures that protect against damage and ensure that goods remain intact before reaching customers.
- Identified methods to enhance processing speed and minimize waste generation.
- Managed waste disposal processes to uphold cleanliness and safety standards in facility, ensuring safe conditions in parking area.
- A food operation must follow packaging guidelines to preserve standards set by health and safety regulations.
- The support services handle customer inquiries to meet satisfaction requirements regarding product packaging.
Student
Confederation College
Thunder Bay, Canada
09.2024 - 04.2025
- Designed and evaluated recruitment and retention strategies aligned with organizational goals to enhance staffing effectiveness.
- Developed and assessed employee orientation and training programs to improve onboarding and promote long-term engagement in unionized and non-unionized settings.
- Communicated and applied HR policies and compensation frameworks using research insights to support organizational effectiveness and ensure legal compliance.
Education
Degree - Human Resource Management
Confederation College
Thunder Bay, Canada04.2025
Degree - Management and Leadership Development
Conestoga College
Kitchener, CanadaDegree - Bachelor of Commerce
Shree Narayana College
IndiaSkills
- Customer service excellence
- Cash handling and POS transactions
- Sales support and product recommendations
- Accuracy and attention to detail
- Retail policies and procedures
- Time management and multitasking
- Team collaboration
- professional phone etiquette
Availability
Full Time
Languages
- English
- Hindi
- Gujarati
Timeline
Cashier
Dollarama
11.2025 - Current
Student
Confederation College
09.2024 - 04.2025
Packer
Roma Bakery
08.2024 - Current
Degree - Human Resource Management
Confederation College
Degree - Management and Leadership Development
Conestoga College
Degree - Bachelor of Commerce
Shree Narayana College