HIRENKUMAR PATEL
London,ON
Summary
Enthusiastic and results-oriented Lending Advisor with a passion for helping clients achieve their financial goals, seeking a position where I can utilize my skills in loan processing, customer relationship management, and compliance. Highly motivated and customer-focused Lending Advisor with a strong understanding of lending products and processes, seeking a position to contribute to a team that values excellence and innovation. Experienced hospitality professional with over 10 years in hospitality, specializing in enhancing guest experiences and driving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Lending & Advice/Credit Cards Officer
TD CANADA TRUST
London
05.2022 - 01.2025
- Provide expert guidance on credit products, including mortgages, loans, lines of credit, overdraft protection, and credit cards
- Analyze clients' financial needs and recommend suitable financial solutions
- Foster strong client relationships to drive customer loyalty and repeat business
- Ensure compliance with financial regulations while delivering exceptional customer service
- Reviews customer profiles and engages customers in a need-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
FRONT OFFICE MANAGER
MOTOR COURT MOTEL
London, ON
09.2020 - 03.2022
- Supervised check-in/check-out procedures, ensuring seamless guest experiences and compliance with loyalty program standards
- Recruited, trained, and evaluated staff, fostering high performance teams and promoting operational efficiency
- Managed front desk operations, including guest check-in/check-out and customer service
- Maintained operational efficiency by preparing reports, letters, and forms using Microsoft Word
Motel Manager
Econo Lodge Inn And Suites
Huntsville, ON
02.2020 - 08.2020
- Oversaw daily motel operations, ensuring top-tier guest experiences
- Resolved guest complaints promptly, maintaining high satisfaction levels
- Streamlined housekeeping and coordinated events to improve service quality
- Performed night auditor duties, ensuring financial accuracy and operational integrity overnight
Sales Associate
Midwest Teleservices/Bell MTS
Brandon, MB
02.2017 - 12.2019
- Assisted customers in selecting products and provided expert recommendations
- Processed transactions efficiently while maintaining a high level of customer satisfaction
- Reduced wait times and enhanced the overall customer shopping experience
Education
Certificate in Hospitality Management -
Assiniboine Community College
04.2013
Diploma in Business Marketing -
Fanshawe College
08.2012
Bachelors (BBA) - business and Hospitality Management
C.Z. Patel College
03.2011
Skills
- Lending solutions
- Credit products
- Mortgage maintenance
- Client engagement
- Needs analysis
- Retention strategies
- Product sales
- Upselling
Certification
- CIFC (Canadian Investment Funds Course), IFIC
- AAHOA (Asian American Hotel Owners Association)
- Serving It Safe Certificate
Accomplishments
- TD EPIC ANNUAL AWARD 2023
Languages
- English
- Gujarati
- Hindi
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Professional Lending & Advice/Credit Cards Officer
TD CANADA TRUST
05.2022 - 01.2025
FRONT OFFICE MANAGER
MOTOR COURT MOTEL
09.2020 - 03.2022
Motel Manager
Econo Lodge Inn And Suites
02.2020 - 08.2020
Sales Associate
Midwest Teleservices/Bell MTS
02.2017 - 12.2019
Certificate in Hospitality Management -
Assiniboine Community College
Diploma in Business Marketing -
Fanshawe College
Bachelors (BBA) - business and Hospitality Management
C.Z. Patel College
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