Hirenkumar Patel
London,ON
Summary
Proven Front Desk Manager at Econolodge, adept in front office management and customer service, excelled in creating welcoming environments and streamlining check-in processes. Leveraged attention to detail and problem-solving skills to enhance guest satisfaction and operational efficiency, demonstrating a commitment to excellence and team collaboration.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Motorcourt Motel
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Midwest Teleservices (Bell Mts)
02.2017 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
Professional Lending & Advice
TD CANADA TRUST
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Manager
Econolodge
02.2020 - 08.2020
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured data accuracy through regular audits of guest profiles.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
Hospitality Management
Assiniboine Community College
Brandon, None04.2013
Business Marketing -
Fanshawe College
London04.2012
BBA - Hospitality Management
C.Z.Patel College
03.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Front office management
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Accomplishments
EPIC - YEARLY AWARD 2023 AT TD
Q2 & Q4 BRAVO AWARDS 2023 AT TD
Certification
Serving it safe Certificate
AAHOA Certificate
Timeline
Professional Lending & Advice
TD CANADA TRUST
05.2022 - Current
Front Desk Manager
Econolodge
02.2020 - 08.2020
Sales Associate
Midwest Teleservices (Bell Mts)
02.2017 - 12.2020
Front Desk Receptionist
Motorcourt Motel
Hospitality Management
Assiniboine Community College
Business Marketing -
Fanshawe College
BBA - Hospitality Management
C.Z.Patel College
Similar Profiles
Abbigail WilhiteAbbigail Wilhite
Front Desk Agent at Nova Star Motel and Lakelawn Motel and BNBFront Desk Agent at Nova Star Motel and Lakelawn Motel and BNB
Ally HallAlly Hall
Housekeeper at Endeavour Court Motel and The Oxley MotelHousekeeper at Endeavour Court Motel and The Oxley Motel
Supun SoysaSupun Soysa
Chef at Bowenn Inn Motel (Southern Cross Motel Group)Chef at Bowenn Inn Motel (Southern Cross Motel Group)
SHREYAS PATELSHREYAS PATEL
Assistant Manager / Baker at Tim HortonsAssistant Manager / Baker at Tim Hortons
Thiik KuotThiik Kuot
Student Council Treasurer at John Paul II Secondary SchoolStudent Council Treasurer at John Paul II Secondary School