Hiren Prabhakar
Toronto
Summary
Accomplished hospitality leader with extensive global experience in luxury hotels, resorts, and mixed-use properties. Proven expertise in brand repositioning, operational excellence, and guest experience enhancement. Recognized for turn around projects, pre-opening hotel projects, driving financial performance, elevating service standards, and leading award-winning teams across North America, Europe, the Middle East, Asia and Africa. Adept at fostering stakeholder relationships and delivering market-leading results in competitive environments.
Overview
32
32
years of professional experience
Work History
Market General Manager
The St. Regis Toronto & W Toronto
06.2024 - Current
- Overseeing luxury operations and brand positioning across two flagship properties
- Leading performance optimization, guest experience enhancement, and employee engagement strategies
- Managing a total revenue portfolio of $90 million
- Improved F&B profitability by 80%
General Manager
The St. Regis Toronto, Hotel & Residences
07.2022 - Current
- Spearheaded the achievement of Double Forbes 5-Star ratings for hotel and spa (2023, 2024, 2025)
- Led LOUIX LOUIS to win Marriott’s Luxury Restaurant & Bar Award for North America
- Increased associate engagement scores by 25% within one year
- Room Revenue Growth YoY 14% in 2023 and 18% in 2024
- Improved productivity by 10.13%, rooms profit margin 74% and F&B profit margin 15%
- Increase overall GOP margin to 30%
General Manager
Toronto Marriott Markham
07.2017 - 07.2022
- Named General Manager of the Year 2019 – Marriott Canada
- Drove F&B innovation, leading Draco to win the Sabre Award for Bar & Restaurant in North America
General Manager
The St. Regis Moscow Nikolskaya, Russia
05.2014 - 06.2017
- Hotel of the Year 2016 – Marriott Luxury Brands Europe
- Led the property to achieve the highest LQA score worldwide (2015) among all St
- Regis hotels
- Increased F&B Revenue 100%, increased RevPAR by 29%, achieved RPI 100%
General Manager
InterContinental Lusaka, Zambia
11.2012 - 04.2014
Resort Manager (Pre-opening)
Movenpick Beach Resort, Saudi Arabia
06.2010 - 11.2012
- Secured Best Specialized Resort Award (2011) at the Saudi Excellence in Tourism Awards
General Manager (Pre-opening)
Barvikha Hotel & Spa, Moscow, Russia
08.2007 - 03.2010
- Developed and launched a luxury boutique hotel within Barvikha Luxury Village, home to 50 haute couture brands
- Designed by Antonio Citterio – Patricia Viel & Partners, architects of Bvlgari Hotels & Resorts
General Manager (Pre-opening)
IBB Andersia Hotel, Poznan, Poland
06.2003 - 07.2007
Director of Food & Beverage
The Polish Business Round Table Club at Sobanski Palace, Warsaw, Poland
03.2001 - 03.2003
- Collaborated with Lausanne Hospitality Consulting (EHL), Switzerland, on culinary and service strategy
Senior Guest Services Manager (Pre-opening)
Burj Al Arab, Dubai, UAE
09.1999 - 02.2001
Assistant Front Office Manager
Oberoi Hotels & Resorts, Mumbai, India
06.1993 - 07.1998
Assistant Manager
The Oberoi School of Hotel Management, New Delhi, India
06.1993 - 06.1995
Education
Diploma in Marketing Management -
Xavier’s Institute of Management
01.1999
Postgraduate Program in Hospitality Management -
The Oberoi School of Hotel Management
01.1995
Bachelor of Commerce - Finance, Economics, Advertising
Jai Hind College, University of Mumbai
01.1993
Skills
- Luxury Hospitality Operations
- Brand Repositioning
- Market Leadership
- Guest Experience
- Service Excellence
- Multi-Property Management
- Pre-Opening
- Rebranding
- Financial Management
- Asset Management
- Food & Beverage Innovation
- Talent Development
- Talent Engagement
- Stakeholder Relations
- Ownership Relations
- Forbes Standards Implementation
- LQA Standards Implementation
Websites
Leadership And Industry Engagement
- Chairman, Marriott Business Council Central Canada, 2018 - 2022
- Advisory Board Member, Children's Miracle Network Hospitals (SickKids Hospitals), 2018 - 2022
- Board Member, Greater Toronto Hotel Association (GTHA), 2019 - Present
- Board Member, Markham Board of Trade, 2019 - 2022
- Board Member, Destination Markham Corporation, 2020 - 2022
Accomplishments
- Forbes Double 5-Star (Hotel & Spa) 2023, 2024, 2025 – The St. Regis Toronto
- Marriott US & Canada Luxury Brands 'Restaurant & Bar Award of the Year' 2022 – LOUIX LOUIS, The St. Regis Toronto
- General Manager of the Year 2019 – Marriott Canada, Toronto Marriott Markham
- Sabre Award 2019 for Bar & Restaurant – Draco, Marriott Full-Service Brands, US & Canada
- Hotel of the Year 2016 – Marriott Luxury Brands Europe, St. Regis Moscow
- Highest LQA Score Worldwide 2015 – St. Regis Moscow
- Best Specialized Resort 2011 – Saudi Excellence in Tourism Awards, Movenpick Beach Resort
Key Skills And Expertise
- Luxury Hospitality Operations
- Brand Repositioning & Market Leadership
- Guest Experience & Service Excellence
- Multi-Property Management
- Pre-Opening & Rebranding
- Financial & Asset Management
- Food & Beverage Innovation
- Talent Development & Engagement
- Stakeholder & Ownership Relations
- Forbes & LQA Standards Implementation
Education And Professional Development
- Diploma in Marketing Management, Xavier’s Institute of Management, Mumbai, 01/01/98, 01/01/99
- Postgraduate Program in Hospitality Management, The Oberoi School of Hotel Management, New Delhi, 01/01/93, 01/01/95
- Bachelor of Commerce (Finance, Economics, Advertising), Jai Hind College, University of Mumbai, 01/01/90, 01/01/93
Timeline
Market General Manager
The St. Regis Toronto & W Toronto
06.2024 - Current
General Manager
The St. Regis Toronto, Hotel & Residences
07.2022 - Current
General Manager
Toronto Marriott Markham
07.2017 - 07.2022
General Manager
The St. Regis Moscow Nikolskaya, Russia
05.2014 - 06.2017
General Manager
InterContinental Lusaka, Zambia
11.2012 - 04.2014
Resort Manager (Pre-opening)
Movenpick Beach Resort, Saudi Arabia
06.2010 - 11.2012
General Manager (Pre-opening)
Barvikha Hotel & Spa, Moscow, Russia
08.2007 - 03.2010
General Manager (Pre-opening)
IBB Andersia Hotel, Poznan, Poland
06.2003 - 07.2007
Director of Food & Beverage
The Polish Business Round Table Club at Sobanski Palace, Warsaw, Poland
03.2001 - 03.2003
Senior Guest Services Manager (Pre-opening)
Burj Al Arab, Dubai, UAE
09.1999 - 02.2001
Assistant Front Office Manager
Oberoi Hotels & Resorts, Mumbai, India
06.1993 - 07.1998
Assistant Manager
The Oberoi School of Hotel Management, New Delhi, India
06.1993 - 06.1995
Postgraduate Program in Hospitality Management -
The Oberoi School of Hotel Management
Bachelor of Commerce - Finance, Economics, Advertising
Jai Hind College, University of Mumbai
Diploma in Marketing Management -
Xavier’s Institute of Management
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