Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hiren Khunt

Winnipeg

Summary

Results-oriented professional with a strong organizational skills, educational background, and customer service experience. Solid foundation in customer interactions and service solutions, with expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Assistant Branch Manager

Westland Insurance Group
09.2018 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Generated quotes and proposals for clients for auto, home, commercial and health insurance.
  • Improved policy retention rates through attentive service and regular touchpoints with clients.
  • Stayed up to date with industry knowledge by continue education.

Autopac Customer Service Representative

Reider Insurance
06.2017 - 09.2018
  • Manage walk-in enquiries, sales and up-sell products to new and existing clients.
  • Follow up on client account to resolve outstanding activities.
  • Remain up to date on product knowledge and any rule changes from MPI.
  • Counseling clients on Autopac and Driver Licensing needs.
  • Identify risks or exposures and provide insurance solutions.
  • Manage customer relation from initial transaction to after sales service.
  • Sale travel and health insurance and collect payment for home insurance.

Line Cook

Olive Garden Restaurant
01.2017 - 06.2017
  • Prepare the menu items in cooperation with the other kitchen staff using the standard recipe.
  • Plate the prepared food at its best appearance.
  • Follow standard sanitation procedure to maintain the high quality of the food and avoid any contamination.
  • Make sure that food is being cooked and served at correct temperature to make it attractive and tasty.
  • Set up the station and check all the stocks before and after shift.
  • Follow proper safety procedures to avoid accidents.
  • Return the dirty tools and plates to the dishwashing station.

Shift Manager

Wendy’s Restaurant
12.2016 - 06.2017
  • Supervised & Managed a team of 7-8 people at a time.
  • Prepare the schedule to train new employees.
  • Pay detailed attention to all the tasks given by manger to get higher work standards.
  • Report Store Sales & Team Performance to the Store Manager & the Shift Manager.
  • Handle customer issues & always resolved them in an effective manner.
  • Always be organized to perform multiple task at the same time.
  • Maintain enough products to serve all the customers in timely manner.
  • Make sure every customer leaves the store with smile on face.

Senior Marketing Executive

WWICS
12.2014 - 04.2016
  • Generate leads as per laid down targets, convince and convert.
  • Generate revenue as per laid down targets from product specific conversions.
  • Conduct the seminars & presentations as specified by the Branch Manager.
  • Achieve the monthly and quarterly targets.
  • Design & submit Daily/Weekly/Monthly action plan to the Manager and effectively implement plans to completion.
  • Make sure that the clients are adequately assisted.

Shift Coordinator

Burger King
05.2016 - 01.2016
  • Supervises employees engaged in serving food in restaurant and in maintaining cleanliness of food service areas and equipment.
  • Trains workers in performance of duties.
  • Assigns and coordinates work of employees to promote efficiency of operations.
  • Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
  • Prepares work schedules and evaluates work performance of employees.
  • Make sure customer receive best quality of food and service.

Sales Associate

MTS
11.2012 - 01.2014
  • Travel to different neighborhoods and suburbs going door-to-door with the goal of selling home phone, TV and Internet services.
  • Convince client to purchase product using a script or sometime persuasive technique.
  • Explain the product feature, and show the comparison on how our services are better than competitors’ services.
  • Make sure customer gets exceptional after sale service and get their installation on time.
  • Regularly follow up with the prospect customer who looked little interested but asked for some time to think.
  • Win back or upgrade current or former customers.

Crew Member

Subway Restaurant
10.2012 - 06.2013
  • Prepares food neatly, accurately and in a timely manner.
  • Demonstrates a complete understanding of menu items and explains it to guests accurately.
  • Exhibits a cheerful and helpful manner when dealing with guests.
  • Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  • Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change.
  • Understands and adheres to all quality standards, formulas and procedures.
  • Accounts for cash flow and inventory during the shift.
  • Understands and adheres to proper food handling, safety and sanitization standards while preparing food, servicing food and clean up.
  • Performs light paperwork duties as assigned.

Education

CAIB - General Insurance

Insurance Broker Association of Manitoba
Winnipeg, MB
02-2023

Post Graduate Diploma - Financial Services Fundamental

Centennial College
Toronto, Ontario
08.2012

Bachelors of Business Administration - undefined

VNSGU
Surat, Gujarat
04.2010

Skills

  • Collaborative team member
  • Proficient in managing multiple tasks efficiently
  • Sales & Marketing - Proven ability creating highly effective sales and marketing campaigns
  • Experienced in utilizing MS Office suite and web-based tools
  • Problem-solving skills
  • Effective communication
  • Customer support expertise
  • Building professional relationships
  • Comprehensive understanding of products
  • Employee development

Languages

English: Advanced level read, write, speak
Full Professional
Punjabi (East Indian Language): Conversational
Limited Working
Gujarati (East Indian Language): Native
Native or Bilingual
Hindi (East Indian Language): Native
Native or Bilingual

Timeline

Assistant Branch Manager

Westland Insurance Group
09.2018 - Current

Autopac Customer Service Representative

Reider Insurance
06.2017 - 09.2018

Line Cook

Olive Garden Restaurant
01.2017 - 06.2017

Shift Manager

Wendy’s Restaurant
12.2016 - 06.2017

Shift Coordinator

Burger King
05.2016 - 01.2016

Senior Marketing Executive

WWICS
12.2014 - 04.2016

Sales Associate

MTS
11.2012 - 01.2014

Crew Member

Subway Restaurant
10.2012 - 06.2013

Post Graduate Diploma - Financial Services Fundamental

Centennial College

Bachelors of Business Administration - undefined

VNSGU

CAIB - General Insurance

Insurance Broker Association of Manitoba

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Hiren Khunt