Summary
Overview
Work History
Skills
Work Availability
Timeline
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Hiren Dodiya

Calgary,AB

Summary

Offering background in customer service and team collaboration, eager to learn and thrive in retail environment. Brings strong understanding of business operations and commitment to effective inventory management. Ready to use and develop organizational and leadership skills in [Telecommunication ] role. Background in managing high-paced retail environment, looking to transition into new field. Developed skills in strategic planning and team leadership. Committed to leveraging these abilities to contribute effectively in new professional setting.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist Telecommunication

Gtpl Hathway
01.2020 - 10.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Telecommunications Technician

Gtpl Hathway
Surat, India
10.2016 - 12.2019
  • Installed wiring, cabling and networking hardware on customer premises.
  • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
  • Achieved significant improvements in signal quality by optimizing antenna placement and configuration.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Ensured regulatory compliance, conducting thorough inspections and adjustments of telecommunications equipment.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Developed customized solutions to meet unique client requirements, resulting in increased business retention rates.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Supported new service launches, preparing network infrastructure to handle additional loads.
  • Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
  • Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
  • Reduced downtime by promptly diagnosing and fixing network issues.
  • Installed and configured new devices and system components.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.

Skills

Customer relationship management (CRM)

Problem-solving

Complaint handling

Call center experience

Sales support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Specialist Telecommunication

Gtpl Hathway
01.2020 - 10.2024

Telecommunications Technician

Gtpl Hathway
10.2016 - 12.2019
Hiren Dodiya