Hiran Wijesinghe
Winnipeg
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
Canadian Tire
06.2024 - Current
- Provide excellent customer service by greeting and assisting customers, answering questions, and resolving concerns in a fast-paced retail environment.
- Operate the point-of-sale (POS) system, handling transactions and processing returns/exchanges efficiently.
- Achieved sales goals by recommending products, upselling, and promoting special offers.
- Collaborated with team members to maintain store cleanliness and ensure products were well-stocked and displayed according to store standards.
Customer Service Representative
Scicom Lanka PVT Ltd
02.2021 - 07.2022
- Provided high-quality technical support to customers via phone, email, and live chat, assisting with troubleshooting software, hardware, and networking issues.
- Diagnosed and resolved technical problems related to electronics, devices, and consumer tech products, ensuring customer satisfaction and quick resolution of issues.
- Maintained detailed records of customer interactions, technical issues, and resolutions in the company's CRM system.
- Met and exceeded performance metrics such as response time, customer satisfaction, and issue resolution rat
Education
Diploma - Bussiness Administration
Red River College
Winnipeg, MB12-2024
High School Diploma - Commerce Focus
Leeds International School
04.2020
Skills
- Customer support
- Problem solving
- Remote support tools
- CRM systems
- Knowledge base creation
- Effective Communication
Timeline
Sales Associate
Canadian Tire
06.2024 - Current
Customer Service Representative
Scicom Lanka PVT Ltd
02.2021 - 07.2022
High School Diploma - Commerce Focus
Leeds International School
Diploma - Bussiness Administration
Red River College
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