Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Hiral sinduria

Halifax,Canada

Summary

Understanding of software, hardware, and networking. Knowledge of troubleshooting techniques and diagnostic tools Ability to diagnose and resolve technical issues efficiently. Proficiency in closing sales and meeting sales targets. In-depth understanding of products or services being sold. Ability to prepare and cook food items according to recipes and standards. Handling peak periods and unexpected challenges with flexibility.

Overview

5
5
years of professional experience

Work History

technical sales representative

sydney call centre
08.2023 - Current
  • Provide detailed information about a range of products, identifying customer needs and matching them with the most appropriate solutions to enhance customer satisfaction and drive sales
  • Deliver accurate cost information for services, including all associated fees, ensuring transparency and helping customers make informed purchasing decisions
  • Engage in ongoing training and professional development to stay informed about the company's services, enabling effective responses to client inquiries and enhancing overall sales expertise
  • Identify and capitalize on sales opportunities with new and existing customers, applying proven sales techniques to maximize revenue and achieve sales targets.

Automation Agent

GOOD FOOD
03.2023 - 07.2023
  • Assisted in the installation and calibration of automated equipment, including packaging machines, sorting systems, and temperature controls, tailored for the food industry
  • Conducted routine maintenance and repairs on automated systems, minimizing downtime and ensuring reliable operation
  • Monitored and controlled production processes, ensuring they met quality and safety standards
  • Performed inspections and tests on products to ensure compliance with specifications and industry regulations
  • Monitored automated processes to maintain high standards of product quality and compliance with food safety regulations, implementing corrective actions as needed

Technical Support Representative

Gatestone
07.2022 - 02.2023
  • Handle high-volume inbound technical support calls, providing timely and effective solutions to customers daily
  • Diagnose and troubleshoot a wide range of technical issues, including hardware, and network problems
  • Communicate technical information clearly and concisely to customers, guiding them through troubleshooting steps and ensuring they understand the solutions
  • Identify and escalate complex issues to higher-level support or engineering teams, providing detailed information to facilitate prompt resolution
  • Contribute to the creation and updating of knowledge base articles, improving the efficiency of support processes and enhancing self-service options for customers.

Shipping Associate

GOOD FOOD
02.2021 - 06.2022
  • Process and prepare orders for shipment, including picking, packing, and labeling, ensuring all items are correctly prepared and ready for delivery
  • Follow established safety protocols and procedures to maintain a clean and safe work environment, ensuring compliance with food safety regulations
  • Coordinate shipping activities, managing schedules and tracking shipments to ensure timely and accurate delivery
  • Address and resolve any issues related to transportation and delivery
  • Prepare and review shipping documents, including bills of lading and delivery receipts.

Employee

burger king
06.2020 - 01.2021
  • Prepare and cook food items according to Burger King standards, ensuring consistency and quality in every order
  • Operate kitchen equipment, such as grills and fryers, safely and efficiently
  • Maintain a clean and organized work area, including kitchen and dining spaces
  • Follow proper sanitation practices and food safety guidelines to ensure a hygienic environment
  • Provide outstanding customer service by taking orders, answering questions, and resolving issues promptly and courteously
  • Maintain a friendly and professional demeanor while interacting with customers
  • Work collaboratively with team members to ensure smooth operations during peak hours.

Education

diploma in internet and network security -

CDI college
montreal
05.2022

diploma in cybersecurity -

pureskill IT training
Surat, India
03.2019

diploma in electronic and communication -

Gujarat technical university
surat, India
12.2017

10th std -

HMB sardar high school
surat, India
03.2014

Skills

  • Customer relationship management
  • Quality assurance
  • Team collaboration
  • Time management
  • Technical sales

Skills

  • Understanding of software, hardware, and networking

Timeline

technical sales representative

sydney call centre
08.2023 - Current

Automation Agent

GOOD FOOD
03.2023 - 07.2023

Technical Support Representative

Gatestone
07.2022 - 02.2023

Shipping Associate

GOOD FOOD
02.2021 - 06.2022

Employee

burger king
06.2020 - 01.2021

diploma in internet and network security -

CDI college

diploma in cybersecurity -

pureskill IT training

diploma in electronic and communication -

Gujarat technical university

10th std -

HMB sardar high school

Similar Profiles

CREATE PROFILE
Hiral sinduria