Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hiral sinduria

Halifax,Canada

Summary

Understanding of software, hardware, and networking. Knowledge of troubleshooting techniques and diagnostic tools Ability to diagnose and resolve technical issues efficiently. Proficiency in closing sales and meeting sales targets. In-depth understanding of products or services being sold. Ability to prepare and cook food items according to recipes and standards. Handling peak periods and unexpected challenges with flexibility.

Overview

4
4
years of professional experience

Work History

technical sales representative

sydney call centre
08.2023 - Current
  • Provide detailed information about a range of products, identifying customer needs and matching them with the most appropriate solutions to enhance customer satisfaction and drive sales
  • Deliver accurate cost information for services, including all associated fees, ensuring transparency and helping customers make informed purchasing decisions
  • Engage in ongoing training and professional development to stay informed about the company's services, enabling effective responses to client inquiries and enhancing overall sales expertise
  • Identify and capitalize on sales opportunities with new and existing customers, applying proven sales techniques to maximize revenue and achieve sales targets.

automation agent

GOOD FOOD
05.2023 - 07.2023
  • Assisted in the installation and calibration of automated equipment, including packaging machines, sorting systems, and temperature controls, tailored for the food industry
  • Conducted routine maintenance and repairs on automated systems, minimizing downtime and ensuring reliable operation
  • Monitored and controlled production processes, ensuring they met quality and safety standards
  • Performed inspections and tests on products to ensure compliance with specifications and industry regulations
  • Monitored automated processes to maintain high standards of product quality and compliance with food safety regulations, implementing corrective actions as needed
  • Provided exceptional customer service by handling inquiries, processing orders, and resolving issues efficiently while maintaining a high level of professionalism
  • Assisted with upselling and cross-selling opportunities during customer interactions, contributing to an increase in average order value and overall sales revenue
  • Managed a high volume of calls, adhering to call handling procedures and ensuring accurate and timely responses to customer requests
  • Collected and reported customer feedback to improve service quality and identify areas for process enhancement.

sales representative

equinox
04.2023 - 05.2023
  • Assisted in achieving sales goals by handling customer inquiries, processing orders, and providing information on products and services
  • Identified potential sales opportunities through proactive outreach and follow-up, contributing to an increase in the customer base and sales revenue
  • Gained in-depth knowledge of products and services, allowing for effective cross-selling and upselling during customer interactions
  • Assisted customers with order placements, changes, and cancellations, ensuring accuracy and timely processing of requests.

technical support representative

Gatestone
07.2022 - 02.2023
  • Handle high-volume inbound technical support calls, providing timely and effective solutions to customers daily
  • Diagnose and troubleshoot a wide range of technical issues, including hardware, and network problems
  • Communicate technical information clearly and concisely to customers, guiding them through troubleshooting steps and ensuring they understand the solutions
  • Identify and escalate complex issues to higher-level support or engineering teams, providing detailed information to facilitate prompt resolution
  • Contribute to the creation and updating of knowledge base articles, improving the efficiency of support processes and enhancing self-service options for customers.

sales representative

IO solutions
02.2022 - 11.2022
  • Assisted in achieving sales goals by handling customer inquiries, processing orders, and providing information on products and services
  • Identified potential sales opportunities through proactive outreach and follow-up, contributing to an increase in the customer base and sales revenue
  • Gained in-depth knowledge of products and services, allowing for effective cross-selling and upselling during customer interactions
  • Assisted customers with order placements, changes, and cancellations, ensuring accuracy and timely processing of requests.

shipping associate

GOOD FOOD
02.2021 - 02.2022
  • Process and prepare orders for shipment, including picking, packing, and labeling, ensuring all items are correctly prepared and ready for delivery
  • Follow established safety protocols and procedures to maintain a clean and safe work environment, ensuring compliance with food safety regulations
  • Coordinate shipping activities, managing schedules and tracking shipments to ensure timely and accurate delivery
  • Address and resolve any issues related to transportation and delivery
  • Prepare and review shipping documents, including bills of lading and delivery receipts.

associate

axis lighting
07.2020 - 01.2021
  • Implemented safety protocols in response to COVID-19, including installation of protective barriers, signage for social distancing, and enhanced cleaning procedures
  • Develop and implement COVID-19 safety protocols, including social distancing measures, sanitization practices, ensuring compliance with local health regulations and guidelines
  • Oversee daily sanitation and disinfection activities, ensuring high-touch surfaces are regularly cleaned and disinfected to maintain a safe workplace
  • Manage and coordinate health screening processes, including temperature checks and symptom monitoring, to identify and address potential health risks among employees.

employee

burger king
06.2020 - 07.2020
  • Prepare and cook food items according to Burger King standards, ensuring consistency and quality in every order
  • Operate kitchen equipment, such as grills and fryers, safely and efficiently
  • Maintain a clean and organized work area, including kitchen and dining spaces
  • Follow proper sanitation practices and food safety guidelines to ensure a hygienic environment
  • Provide outstanding customer service by taking orders, answering questions, and resolving issues promptly and courteously
  • Maintain a friendly and professional demeanor while interacting with customers
  • Work collaboratively with team members to ensure smooth operations during peak hours.

Education

diploma in internet and network security -

CDI college
05.2022

diploma in cybersecurity -

pureskill IT training
Surat, India
03.2019

diploma in electronic and communication -

Gujarat technical university
surat, India
12.2017

10th std -

HMB sardar high school
surat, India
03.2014

Skills

  • Understanding of software, hardware, and networking
  • Knowledge of troubleshooting techniques and diagnostic tools
  • Ability to diagnose and resolve technical issues efficiently
  • Proficiency in closing sales and meeting sales targets
  • In-depth understanding of products or services being sold
  • Ability to prepare and cook food items according to recipes and standards
  • Handling peak periods and unexpected challenges with flexibility

Timeline

technical sales representative

sydney call centre
08.2023 - Current

automation agent

GOOD FOOD
05.2023 - 07.2023

sales representative

equinox
04.2023 - 05.2023

technical support representative

Gatestone
07.2022 - 02.2023

sales representative

IO solutions
02.2022 - 11.2022

shipping associate

GOOD FOOD
02.2021 - 02.2022

associate

axis lighting
07.2020 - 01.2021

employee

burger king
06.2020 - 07.2020

diploma in cybersecurity -

pureskill IT training

diploma in electronic and communication -

Gujarat technical university

10th std -

HMB sardar high school

diploma in internet and network security -

CDI college

Similar Profiles

CREATE PROFILE
Hiral sinduria