Hiral Patel
Brampton,Canada
Summary
Experienced healthcare people leader with over 23 years of industry expertise. Proven track record of driving productivity and efficiency in a fast-paced healthcare environment. Skilled in managing day-to-day operations, fostering positive staff morale, and ensuring patient satisfaction. Experienced and compassionate professional dedicated to improving patient outcomes in the laboratory world. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SUPERVISOR (SPECIMEN MANAGEMENT)
LifeLabs
11.2020 - Current
- Manages day-to-day operational workflow, employees, client service, occupational health and safety, and resources within the assigned site
- Involves attracting and retaining talent, including hiring, onboarding, and training of the employee, ensuring appropriate planning for future talent needs
- Manages performance, coaching for improvement, and manages progressive discipline for direct reports to the manager
- Provides active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered efficiently
- Identifies, implements, and manages to ensure continuous improvement in quality, safety, productivity, customer service, and staff development
- Responsible for managing scheduling, vacation approvals, and performance management of all direct reports
- Identifies workflow changes and implemented new changes according to company policies/procedures by following safety protocols
- Maintains confidentiality involving any information made available directly or indirectly about clients, including physicians, patients, employees, and the company
- Provides leadership and ensures optimal utilization of resources across the Diagnostic Testing and Specimen Management department
- Responsible for the leadership and development of direct report specimen management Site Leads and MLAs
- Creates a positive Employee Relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork
- Participates in the development and successful execution of new contracts, SOPs, job aids related to specimen management workflow
- Works closely with managers, process engineers, and peer supervisors responsible for Specimen Management on continuous improvement and future planning for workflow optimization
- Ensures communication and alignment with all support and Business Development areas
- Accountable for appropriate level of service to internal clients, ensures quality contact with local physicians regarding operational problem-solving
- Responsible for compliance with internal policies and procedures, regulations, and external bodies (IQMH, ACD etc.)
- Works in a manner that protects one’s health and safety, as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by Life Labs
MEDICAL LAB. ASSISTANT (SPECIMEN MANAGEMENT)
Life Labs
01.2013 - 01.2020
- Unpacked and sorted incoming specimen boxes; prepared documentation for transportation and forwarded necessary tests and media to the testing laboratory
- Entered data accurately: patient demographics, requisition information, and information related to the test results in GUI, Intralab, and LIS systems
- Performed specimen handling and followed the Life Labs procedures for prioritization of specimens and results
- Maintained scanning and filing of daily requisitions and record storage process
- Trained and oriented new team members within the Life Labs policies and procedures
- Made the schedules for everyday duties for employees to manage the workflow, including vacations and sick days
- Handled and supervised the workflow and team in the absence of the supervisor
- Participated actively in how to increase the productivity of employees with unexpected workloads without compromising the quality of work and the health and safety of employees
- Assisted in problem-solving related to workflow and workstation organization
- Maintained confidentiality involving any information made available directly or indirectly about clients, including physicians, patients, employees, and the company
MEDICAL LABORATORY PATIENT TECHNICIAN
Life Labs
01.2011 - 01.2013
- Executed phlebotomies for a range of age groups, including adults and children
- Conducted ECG tracings and monitored 24-hour Holter devices
- Knowledge of special test collection, i.e. Medical/Legal Drug Screens
- Entered accurate patient demographics, requisition data, and test result details in GUI
- Executed specimen handling adhering to Life Labs protocols
- Ensured workspace cleanliness in compliance with safety guidelines
- Sorted specimens for laboratory testing across various departments
- Managed laboratory inventory efficiently
- Managed preparation and handling of chemical reagents and cleaning solutions
SUPERVISOR (SPECIMEN PROCUREMENT)
Gujarat Cancer and Research Institute
01.2004 - 01.2010
- Oversaw daily workflow and employee management at assigned sites
- Involved in attracting and retaining talent, including onboarding and training employees
- Oversaw performance management and coaching for improvement
- Led and developed direct reports, guaranteeing accountability
- Developed and approved employees’ schedules in alignment with operational needs
- Ensured continuous improvements in quality, safety, and productivity
- Secured necessary resources, collaborated with colleagues effectively, and engaged support teams
- Engaged with leadership teams, delivering timely communications to staff
- Upholds confidentiality for all client-related information
MEDICAL LABORATORY TECHNICIAN/TECHNOLOGIST
Gujarat Cancer and Research Institute
01.2002 - 01.2004
- Executed phlebotomies and ECG tracings
- Cataloged specimens for testing
- Handled and prepared reagents as well as solutions
- Supported Laboratory Technologists with analytical processes using automated analyzers
- Conducted comprehensive Hematological tests utilizing cell counters
- Conducted screenings to detect the presence of various pathogens in biological specimens
- Adhered to safety and biohazard protocols for cleanliness
- Managed laboratory stock supplies efficiently
- Managed preparation of reagents and cleaning solutions
Education
Medical + General Lab Assistant -
Medix School
Toronto, ON01.2010
Medical Lab. Technologist - undefined
Gujarat Cancer & Research Institute
01.2002
Bachelor of Science - Microbiology
Gujarat University
01.2001
Skills
- Advanced MS Office skills
- Experience with LIS interfaces
- Effective verbal/written communication skills
- Strong understanding of medical terminology
- Analytical problem-solving
- Data analysis expertise
- Leadership/management skills in operation
- Employee motivation/development/mentorship
- Process monitoring and improvement
- SOP development / Internal Audit skills
- Performance management
- Teamwork and collaboration
- Adaptability and flexibility
Accomplishments
- Actively Participated in the launch of an online booking system in PSC & provided ideas on the go to enhance the system
- Hired, mentored, and managed a team of more than 30 MLAs to successfully implement the Covid workflow to achieve the goal of processing 2500-3000 samples per day
- Proactively engaged with QRA, process engineers, project managers, and sites lead to creating an efficient layout for the COVID workflow.
- Implemented the call-in process at KRL SM team to eliminate the issue of No Show/No call to avoid conflicts with the scheduling & improve the overall operation’s efficiency
- Introduced/Implemented DE productivity throughout COVID & SM team
- Successful implementation of tracking log for lost samples during transit for the irretrievable samples & EFTs ref out samples
- Actively participated & worked with QRA to create the job aid for Clear Point, HIV viral load, and Updating Cadmium Urine labels to increase the overall efficiency of the team & to provide the best customer service.
- Throughout my 23-year career in healthcare, I have consistently demonstrated a capacity to improve operational efficiencies and enhance patient satisfaction within fast-paced environments. Notable achievements include leading the successful implementation of new SOPs and job aids that significantly optimized specimen management workflows at LifeLabs.
- I have excelled in roles that require acute attention to compliance and quality standards, achieving excellent audit results and maintaining a stellar safety record. My leadership has been instrumental in developing high-performing teams, significantly improving key performance indicators across the board, and fostering a positive work environment that supports continuous professional development and high employee retention rates.
LANGUAGE PROFICIENCY
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- MLPAO | OSMT certification-2011
- MLT-India- 2002
Timeline
SUPERVISOR (SPECIMEN MANAGEMENT)
LifeLabs
11.2020 - Current
MEDICAL LAB. ASSISTANT (SPECIMEN MANAGEMENT)
Life Labs
01.2013 - 01.2020
MEDICAL LABORATORY PATIENT TECHNICIAN
Life Labs
01.2011 - 01.2013
SUPERVISOR (SPECIMEN PROCUREMENT)
Gujarat Cancer and Research Institute
01.2004 - 01.2010
MEDICAL LABORATORY TECHNICIAN/TECHNOLOGIST
Gujarat Cancer and Research Institute
01.2002 - 01.2004
Medical Lab. Technologist - undefined
Gujarat Cancer & Research Institute
Bachelor of Science - Microbiology
Gujarat University
Medical + General Lab Assistant -
Medix School
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