Hirad Safarpour
Toronto,ON
Summary
Dynamic FOH Manager with proven expertise in staff training, cash handling, and event coordination. Committed to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
3
3
Certificates
Work History
FOH Manager
Cafe Landwer
Toronto, ON
09.2024 - Current
- Managed daily front-of-house operations in a fast-paced café environment.
- Trained and supervised staff to ensure high service standards.
- Coordinated customer seating and managed waitlists efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Organized special events such as promotional activities, holiday parties.
Food and Beverage Supervisor
ToLive
07.2024 - Current
- Supervised daily food and beverage operations to ensure quality service.
- Trained staff on safety protocols and customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Monitored staff performance and provided constructive feedback regularly.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
Floor Manager
Laymoon Restaurant
Thornhill, Ontario
07.2021 - 09.2024
- Supervised daily restaurant operations to ensure high service standards.
- Managed inventory levels and coordinated supplies for seamless operations.
- Resolved customer complaints promptly to maintain guest satisfaction levels.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Performed quality assurance procedures to deliver products and services that met standard grade.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Trained staff on customer service and operational procedures effectively.
Server
Marmaris restaurant
12.2023 - 04.2024
- Provided exceptional table service to enhance guest dining experiences.
- Managed order accuracy and timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Set up and broke down dining areas for events and peak hours.
- Provided excellent customer service to ensure satisfaction.
Education
Diploma - Hospitality Administration And Management
Seneca Polytechnic Newnham Campus
North YorkSkills
- Staff training and development
- Cash handling and management
- Customer service excellence
- Inventory oversight
- Event planning and coordination
- Sales analysis and reporting
Languages
English
Full Professional
Persian
Native/ Bilingual
Certification
smart serve
Timeline
FOH Manager
Cafe Landwer
09.2024 - Current
Food and Beverage Supervisor
ToLive
07.2024 - Current
Server
Marmaris restaurant
12.2023 - 04.2024
Floor Manager
Laymoon Restaurant
07.2021 - 09.2024
Diploma - Hospitality Administration And Management
Seneca Polytechnic Newnham Campus
References
References available upon request.