Hirad Mahyan
Trabuco Canyon
Summary
Dynamic Sales Manager with KBR Financial Group, skilled in financial analysis and contract negotiation. Proven track record in enhancing sales performance through strategic planning and process improvement. Bilingual in Farsi and English, adept at building strong customer relationships and delivering exceptional service. Committed to driving growth and achieving organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Sales Manager
KBR Financial Group
Trabuco Canyon
01.2025 - Current
- Provided advice on financial products such as mutual funds, stocks, bonds, insurance policies.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Implemented process changes to streamline sales department workflow.
Bank Teller
Wells Fargo & Company
Ladera Ranch
03.2023 - 12.2024
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Developed strong relationships with customers to ensure repeat business.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Cashier
Round Table Pizza, Inc
Mission Viejo
01.2016 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Soheil
Tehran05-2015
Skills
- Sales forecasting
- Financial analysis
- Customer relationship management
- Contract negotiation
- Process improvement
- Market research
- Performance reporting
- Training and development
- Product knowledge
- Strategic planning
- Bilingual in Farsi and English
- CRM software
- Sales processes
Languages
English
Professional
Farsi
Professional
Timeline
Sales Manager
KBR Financial Group
01.2025 - Current
Bank Teller
Wells Fargo & Company
03.2023 - 12.2024
Cashier
Round Table Pizza, Inc
01.2016 - 03.2023
High School Diploma -
Soheil
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