Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards
Timeline
Generic

Hira Bahadur Balami

Summary

Focused, vigilant, and customer-oriented professional with a strong background in customer service, analytics, and team collaboration. Experienced in high-volume environments and adept at managing conflict, maintaining security protocols, and delivering exceptional service with attention and integrity. Skilled in clear communication and efficient problem resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Host/Server

Dennys
06.2025 - Current
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Answered phone calls to take reservations and address guest questions and concerns.

Soccer Coach

Gabe's Academy
01.2025 - Current
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Engaged parents, players and staff to maintain open, constructive communications.

FOH Team Member

Nha Toi
01.2025 - 05.2025
  • Demonstrated exceptional communication skills while interacting with guests, staff, and management.
  • Operated POS system efficiently to process payments accurately.
  • Managed cash drawer responsibly ensuring accurate transactions at all times.

Analyst

eClerx
06.2024 - 12.2024
  • Maintained accurate records and databases, ensuring data security and confidentiality.
  • Identified support issues, initiated resolutions, and provided detailed information with integrity.
  • Implemented corporate safety and privacy standards, supporting secure operations.

Private Tutor

Freelancer
01.2018 - 11.2024
  • Delivered one-on-one instruction, fostering critical thinking, patience, and adaptability in high-pressure classroom environments.
  • Managed records, attendance, and communication with families professionally.

CSR - Customer Service Representative

Teleperformance
05.2023 - 05.2024
  • Screened and resolved customer issues efficiently while maintaining knowledge of company protocols.
  • Managed high-volume calls and inquiries, always upholding professional standards and clear communication.
  • Greeted and assisted diverse customers, developing rapport and managing conflicts, even during peak times.

Education

Post degree diploma - Business administration

Langara College
Vancouver, BC
08-2026

Bachelor's - Arts and Economics honors

Post Graduate Government College Chandigarh
07.2023

High School Diploma - undefined

Chitkara International School
06.2020

Skills

  • Conflict management and resolution
  • Security procedures adherence & vigilance
  • Decision-making under pressure
  • Time management and flexibility with shift work
  • Effective verbal and written communication
  • Attention to detail and document handling
  • Physical stamina (standing for extended periods)
  • Multitasking proficiency
  • Customer relationship management (CRM)
  • Customer service (over 1 year in high-volume settings)

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Nepali
Native or Bilingual

Certification

  • CPR / AED / First-Aid
  • Foodsafe level 1
  • Microsoft 365

Awards

  • 100% Customer satisfaction
  • Best player and top scorer in Reliance soccer tournament in College boys category
  • U-19 National gold medalist in Soccer

Timeline

Host/Server

Dennys
06.2025 - Current

Soccer Coach

Gabe's Academy
01.2025 - Current

FOH Team Member

Nha Toi
01.2025 - 05.2025

Analyst

eClerx
06.2024 - 12.2024

CSR - Customer Service Representative

Teleperformance
05.2023 - 05.2024

Private Tutor

Freelancer
01.2018 - 11.2024

Bachelor's - Arts and Economics honors

Post Graduate Government College Chandigarh

High School Diploma - undefined

Chitkara International School

Post degree diploma - Business administration

Langara College

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Hira Bahadur Balami