Francis Beaton
Mississauga,ON
Summary
Adept at fostering safety and customer satisfaction, my tenure at Air Canada showcases a proven track record in emergency response and efficient problem-solving. With expertise in heavy equipment operation and exceptional time management, significantly contributing to workplace safety and enhanced service delivery, demonstrating a solid commitment to excellence and team collaboration.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Air Canada, Airports
05.2024 - Current
- Maintaining high professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volumes of customers daily with a positive attitude and focused on customer satisfaction.
- Contacted customers to return routine and general calls promptly.
Heath & Safety Coordinator
Air Canada, Cargo
10.2021 - 04.2024
- Created open lines of communication between employees and management regarding safety concerns, fostering teamwork approaches to problem-solving.
- Collaborated with management to develop strategic safety goals, promoting strong workplace safety cultures.
- Provided new employees with health and safety orientations, including body mechanics, best practices and situational awareness.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Implemented hazard communication programs for chemical handling/storage procedures, maintaining visibility on MSDS records for easy access by employees during emergencies or routine operations.
- Streamlined first aid & medical services within the facility by strategically placing and maintaining first aid kits and medical supplies at designated locations.
- Responded to any emergencies as instructed and with utmost efficiency.
Heath & Safety Coordinator
Air Canada, Airports
01.2018 - 09.2021
- Actively collaborated with management and employees, fostering shared responsibility to ensure smooth communication regarding safety procedures.
- Educated employees on proper body mechanics, hazardous waste management, emergency response and safe work practices.
- Conducted meticulous investigations into accidents and hazardous incidents to determine cause and make comprehensive recommendations for corrective action(s).
- Hazard prevention program experience
- Workplace inspections, including oversight of first aid kits, eyewash stations, tools, equipment and gate supplies.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Responded to multiple emergencies, providing first aid and CPR with professionalism and efficiency.
- Experience with communicating sensitive and confidential matters to family members of injured employees, as well as Police and ESDC.
Station Attendant
Air Canada
03.1999 - 12.2016
- Contributed to team success through effective communication and collaboration with colleagues.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Performed routine equipment inspections, identifying issues for timely repairs and maintenance.
- Experience managing tasks to completion during extreme weather and unforeseen complications.
- Provided support during emergencies, assisting in evacuations and contacting relevant authorities when necessary.
- Aided in training new employees and sharing knowledge on company policies and procedures for optimal station performance.
- Enhanced station cleanliness through regular maintenance and organization tasks.
- Promoted positive company image by consistently delivering professional service to all customers.
- Consistently met or exceeded performance targets set by management, demonstrating dedication to providing excellent service.
- Maintained clean and orderly workstations.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Assisted airport employees needing medical assistance by performing CPR and basic first aid.
- Supported company initiatives such as Health and Safety campaigns or events to drive awareness and growth at the station and nationally.
Education
High School Diploma -
Sir Sandford Fleming Academy
Toronto06.1998
Skills
Time management skills and an ability to organize and prioritize tasks
Work well under pressure in groups and independently
Experienced self-starter and motivated problem solver
Drywall, door, cabinet, carpet and fixture installations
Hand and power tool proficiency
Heavy equipment operation
Forklift operation
Quick learner and team player
Flexible schedule
All-weather worker
Safety training
Timeline
Customer Service Agent
Air Canada, Airports
05.2024 - Current
Heath & Safety Coordinator
Air Canada, Cargo
10.2021 - 04.2024
Heath & Safety Coordinator
Air Canada, Airports
01.2018 - 09.2021
Station Attendant
Air Canada
03.1999 - 12.2016
High School Diploma -
Sir Sandford Fleming Academy
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