Hindun Nurul Wahidiyah
Burnaby,British Columbia
Summary
Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate
World Financial Group
Surrey, BC
07.2020 - 07.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Mentored and coached other team members to meet daily sales goals.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Created solutions for customers to satisfy specific needs, quality and budget.
Case Management Assistant
Pan Metro Taiwan
Taipei, Taiwan, ROC
02.2009 - 08.2017
- Provided safety planning, crisis intervention, and case management to clients.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Coordinated individual referrals to obtain community services, advocating for client needs and resolved roadblocks.
- Developed and implemented various innovative policies and strategies to promote client self-sufficiency.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Used Microsoft Word and other software tools to create documents and other communications
Interpreter
Self Employed
Surabaya, Indonesia
03.2006 - 03.2008
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided language translation and customer service skills to clients in hospitality business sectors.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards
Education
Diploma - Professional Counsellor
Vancouver College of Counsellor Training
Vancouver, BC05.2023
Bachelor of Arts - Literary
Universitas Terbuka Indonesia
Tangerang, Indonesia07.2016
Skills
- Employee Relationships
- Agency Liaison
- Motivational Interviewing
- Issue Resolution
- Public Relations
- Communications Strategies
- Client Advocacy
- Case Needs Assessment
- Conflict Resolutions
- Live Interpretations
- Active Listening
- Creative Solutions
Timeline
Associate
World Financial Group
07.2020 - 07.2022
Case Management Assistant
Pan Metro Taiwan
02.2009 - 08.2017
Interpreter
Self Employed
03.2006 - 03.2008
Diploma - Professional Counsellor
Vancouver College of Counsellor Training
Bachelor of Arts - Literary
Universitas Terbuka Indonesia
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