Hind Ezzahid

-Greeting and welcoming guests with a warm and friendly demeanor.
-Managing reservations and ensuring accurate record-keeping.

-Coordinating special requests and amenities for VIP guests.
-Handling guest inquiries, concerns, and complaints with professionalism and efficiency.
-Collaborating with other hotel departments to ensure guest satisfaction.
-Adhering to hotel policies and procedures to ensure a safe and secure environment.

-Providing information and recommendations about hotel facilities and local attractions.
-Creating a positive and memorable experience for all guests.

-Used consultative sales techniques to understand customer needs and recommend relevant suit packages and services.

-Provided sales and customer service assistance to walk-in traffic

-Managing the rental station and wedding groups (group setting, measurement, fitting...)

-Responded to telephone and in-person requests for information.

-Mentored and trained new employees

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Managed multiple tasks and met time-sensitive deadlines.