HINAL MORBIA
Toronto,ON
Summary
Results-oriented Client Service Representative with over 3 years of experience in the banking sector. Proven track record in delivering exceptional customer service, managing client relationships, and efficiently resolving issues. Dedicated to enhancing client satisfaction and operational efficiency within the banking sector. Ready to leverage expertise to drive positive outcomes and contribute to the success of the organization.
Overview
2
2
years of professional experience
Work History
Store associate
Bagel world
02.2024 - 08.2024
- Delivered exceptional service to customers by taking orders, answering questions, and addressing concerns, resulting in consistently positive feedback and repeat business
- Efficiently handled custom orders, including specialized toppings and spreads, and accommodated dietary restrictions and preferences
- Maintained a clean and organized work environment by following sanitation protocols, cleaning surfaces and equipment, and restocking supplies as needed
- Worked closely with team members to manage busy periods, maintain workflow, and ensure a smooth and efficient operation during peak hours.
Customer Service Representative
HDFC Bank
09.2023 - 12.2023
- Assist customers with account inquiries, transactions, and product information, ensuring a seamless banking experience
- Resolve client issues and complaints, achieving an 86% resolution rate while maintaining a positive customer relationship
- Educate clients on banking products and services, resulting in an 42% increase in cross-selling opportunities
- Maintain accurate records of client interactions and transactions in the bank’s CRM system
- Managed front desk operations, greeting customers and providing information on banking services
- Processed account openings, loan applications, and transactions, ensuring compliance with bank policies
- Collaborated with team members to improve service efficiency and client satisfaction metrics.
Trainee
HDFC Bank
05.2022 - 08.2022
- Assist customers with account inquiries, transactions, and product information, ensuring a seamless banking experience
- Resolve client issues and complaints, achieving an 86% resolution rate while maintaining a positive customer relationship
- Educate clients on banking products and services, resulting in an 42% increase in cross-selling opportunities
- Maintain accurate records of client interactions and transactions in the bank’s CRM system
- Managed front desk operations, greeting customers and providing information on banking services
- Processed account openings, loan applications, and transactions, ensuring compliance with bank policies
- Collaborated with team members to improve service efficiency and client satisfaction metrics.
Education
Post Graduate Certificate in Accountung - Accounting And Finance
York University
Toronto, ON04.2025
Bachelor of Commerce - Accounting And Finance
Maharja Sayajirao University
Gujarat,IN01.2018
Skills
- Customer Assistance
- Team Collaboration
- Product display
- Customer Service
Languages
English
Native or Bilingual
Timeline
Store associate
Bagel world
02.2024 - 08.2024
Customer Service Representative
HDFC Bank
09.2023 - 12.2023
Trainee
HDFC Bank
05.2022 - 08.2022
Post Graduate Certificate in Accountung - Accounting And Finance
York University
Bachelor of Commerce - Accounting And Finance
Maharja Sayajirao University
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