Hinal Goswami
Waterloo,ON
Summary
Versatile professional with a track record of enhancing customer satisfaction at Dollarama and boosting web accessibility at Riofos Technologies. Excelled in roles requiring attention to detail and technical support knowledge. Skilled in team collaboration and problem-solving, significantly contributing to project success and customer service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
Dollarama
08.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Cash Management
BOH Line Cook
Tim Hortons Field
07.2024 - 10.2024
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Raised the level of presentation quality by focusing on detail-oriented plating techniques for each dish served.
Senior Web Developer
Riofos Technologies Pvt. Ltd.
02.2021 - 06.2023
- Mentored junior developers, sharing industry best practices and fostering a culture of continuous learning.
- Ensured seamless transition between design and development phases by working closely with UI/UX designers.
- Contributed to the development of company-wide coding standards for consistent quality across all projects.
- Increased website accessibility by adhering to WCAG standards and implementing ARIA attributes in HTML markup.
Education
Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Inventory control
- Time management mastery
- Technical support proficiency
- Technical support knowledge
Languages
English
Professional Working
Certification
- Technical Support Fundamentals
- AWS Cloud Quest: Cloud Practitioner
Timeline
Store Associate
Dollarama
08.2024 - Current
BOH Line Cook
Tim Hortons Field
07.2024 - 10.2024
Senior Web Developer
Riofos Technologies Pvt. Ltd.
02.2021 - 06.2023
Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
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