Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hina Fazal

Scarborough,Canada

Summary

Detail-oriented and solutions-driven IT professional with over 5 years of experience in IT support and systems administration. Demonstrated expertise in implementing innovative technology solutions, troubleshooting complex issues, and ensuring seamless support for business-critical operations. Recognized for strong communication skills and a commitment to continuous learning, consistently seeking opportunities for process improvement to enhance overall efficiency. Proven track record of delivering results that drive organizational success and elevate user satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Information Technology professional

VHA Home HealthCare
04.2025 - 06.2025
  • Assisted in network configuration and troubleshooting, ensured optimal performance and security
  • Assisted in configuring cell phones with software updates and passwords for Outlook and other VHA applications
  • Configured devices like laptops and tablets, installed applications and the latest window updates, and ensured applications function correctly
  • Assisted walk-in clients with troubleshooting applications like e-mail and VHA apps
  • Prepared cell phones, tablets and ensured all devices and applications are ready to use
  • Provided technical support to end-users, resolving issues related to hardware, software and network connectivity
  • Assisted in the deployment of new laptops to end-users
  • Worked on ServiceNow ticketing system creating incidents along with resolving them.

Clerical - Data Entry Operator – Advanced Associate, Operations – New Accounts and Client Documentation

RBC
12.2022 - 04.2023
  • Updated changes regarding existing accounts
  • Reviewed documents to ensure they are in good order to update accounts
  • Processed beneficiary forms from Service link queue and update beneficiaries on system using Client Source and BTS applications
  • Worked on various opening accounts, closing accounts clean-up report using Client Source and BTS application.
  • Any documents which were not in good order were forwarded to the callout team.
  • Processed manual adding alpha codes, de-grouping alpha codes, compliance letters, re-opening accounts using Client Source application sent by another team

Operations Administrator

Peoples Group
01.2022 - 07.2022
  • Maintained accuracy for merchant applications and records, ensured information is inputted accurately into the systems in a timely manner
  • Worked closely with credit team during adjudication process for new accounts
  • Performed negative balance, card devaluation, balance transfers, credit adjustment processes and cheque refund on system called Carta
  • Uploaded chargeback cases onto the system and sent chargeback notifications to clients via e-mail

Desk side Technician

JS Bank
06.2020 - 06.2021
  • Provided maintenance and technical support to clients
  • Analyzed, diagnosed, and troubleshot technical problems
  • Installed and configured new software and hardware systems
  • Assisted with training new staff in technical operations
  • Provided technical support to customers
  • Installed, configured, and tested new equipment

IT Helpdesk Technician Tier 1 support

CDS Global
07.2018 - 01.2020
  • Monitored IT Helpdesk email and created support tickets, ensured client expectations were properly managed and resolved technical issues in a timely manner to complete support ticket requests by using ticketing systems Remedy and Service Now
  • Set up computers for new users with company standard configuration and troubleshot hardware such as desktops, laptops, mobile devices, printers, and other peripheral devices
  • Supported end users for Microsoft Office applications and outlook email, Windows, LAN, telephone system and other desk-side applications and active directory issues

Account Service Agent

RBC
03.2015 - 06.2016
  • This is an Account Service Agent role in the Loans department
  • Processed requests for high valued clients; Make loan payments; Loan augments; Loan maintenance
  • Respond to client requests mainly via email or other electronic channels, and occasionally via phone
  • Worked closely with the Liability team of 6 individuals

Investment Processor

Scotia Bank
09.2013 - 02.2015
  • Set up new accounts for students in Asia
  • Created investment accounts
  • Completed dollar transactions (wire funds, chequing, savings accounts)
  • Reviewed and processed new applications

Education

Diploma - Systems Administrator

Trios’ College
Mississauga, ON
07.2025

Certification - Micro-computer accounting clerk

Centennial College
01.2004

Skills

  • Operating Systems: Windows 10/11, Linux macOS
  • Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls
  • Tools & Platforms: Active Directory & Office 365
  • Others: ServiceNow, Remedy and Jira

Languages

English
Professional Working
French
Limited Working
Hindi
Native or Bilingual

Certification

  • CompTIA Security+ CE Certified (Career ID: COMP001021870056) 2022-01-31
  • CompTIA Network + CE Certified (Career ID: COMP001021870056) 2023-05-18
  • Microsoft Certified: Azure AI Fundamentals Certification # 1425-8431 2022-09-25
  • Microsoft Certified: Azure Administrator Associate
  • CompTIA A + CE Certified M7J0SR359MEQ5VEJ 2025-08-03 Career ID(COMP001021870056)

Timeline

Information Technology professional

VHA Home HealthCare
04.2025 - 06.2025

Clerical - Data Entry Operator – Advanced Associate, Operations – New Accounts and Client Documentation

RBC
12.2022 - 04.2023

Operations Administrator

Peoples Group
01.2022 - 07.2022

Desk side Technician

JS Bank
06.2020 - 06.2021

IT Helpdesk Technician Tier 1 support

CDS Global
07.2018 - 01.2020

Account Service Agent

RBC
03.2015 - 06.2016

Investment Processor

Scotia Bank
09.2013 - 02.2015

Certification - Micro-computer accounting clerk

Centennial College

Diploma - Systems Administrator

Trios’ College

Similar Profiles

CREATE PROFILE
Hina Fazal