Himmler Lorissaint
Ottawa,CANADA
Summary
I am seeking employment that allows me to work in a team environment and interact with diverse individuals. I would like to explore opportunities in the hopes of acquiring new skills and furthering my growth in the public sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payment Service Officer (Tier 2)
Employment and Social Development Canada (ESDC)
09.2022 - Current
- Process initial claim calculations (Regular, Sickness, Maternity, Parental).
- Process claim recalculations (Antedate, New or amended ROE).
- Render non-contentious decisions on applications for benefits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identify potentially fraudulent information/activity and refer to the appropriate unit for investigation.
Payment Service Officer
Employment and Social Development Canada (ESDC)
03.2021 - 09.2022
- Provide general program and client-specific details related to benefits programs.
- Render non-contentious decisions on applications for benefits.
- Prepare reports for clients to confirm benefit entitlements.
- Identify potentially fraudulent information/activity and refer to the appropriate unit for investigation.
Information Officer
SHARED CIS, Quantum Management Services
12.2020 - 01.2021
- Answered client phone inquiries about ArriveCan and the Coronavirus.
- Keeping up to date with ever-changing Coronavirus information and International Travel requirements.
- Problem solves effectively; reports any abnormalities to supervisors.
Information Officer, information service
Quantum Management Services
06.2020 - 12.2020
- Answered client phone inquiries about the Coronavirus.
- Keeping up to date with ever-changing Coronavirus information.
- Problem solves effectively; reports any abnormalities to supervisors.
Supervisor
Cadman Montreal Bagels
10.2016 - 06.2020
- Problem solves effectively; reports any abnormalities to the Manager/Owner.
- Communicate effectively to resolve questions and concerns.
- Listen to and provide customers with products that meet their needs.
- Train new employees.
Education
Bachelor of Science -
University of Ottawa
Ottawa, ON2019
High School Diploma -
College Catholique Franco-Ouest
Ottawa, ON2009
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Can effectively use NWS, FTS, ACS, SSA, Asgard, IMPACT, WISDOM, and VCC (Virtual Call Center)
- Focus on Quality and Details
- Cooperation and Collaboration
Certification
Joint Health & Safety Committee
References
Available upon request
Timeline
Payment Service Officer (Tier 2)
Employment and Social Development Canada (ESDC)
09.2022 - Current
Payment Service Officer
Employment and Social Development Canada (ESDC)
03.2021 - 09.2022
Information Officer
SHARED CIS, Quantum Management Services
12.2020 - 01.2021
Information Officer, information service
Quantum Management Services
06.2020 - 12.2020
Supervisor
Cadman Montreal Bagels
10.2016 - 06.2020
Bachelor of Science -
University of Ottawa
High School Diploma -
College Catholique Franco-Ouest
Similar Profiles
Lina AlchaerLina Alchaer
Project Manager at Employment and Social Development Canada, ESDCProject Manager at Employment and Social Development Canada, ESDC
Plamedi KapilaPlamedi Kapila
Administrative Assistant, Human Resource at Government of Canada - Employment and Social Development CanadaAdministrative Assistant, Human Resource at Government of Canada - Employment and Social Development Canada
Louisa AnaniadisLouisa Ananiadis
Programs Officer at SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADAPrograms Officer at SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
Jayden McDonaldJayden McDonald
Customer Service Sales Specialist at LCBOCustomer Service Sales Specialist at LCBO
Harjot VaidHarjot Vaid
Volunteer at St Maurice ParishVolunteer at St Maurice Parish