Responsible for various elements of the strategic direction, planning, alignment, design and financial oversight of the benefit plans and programs on a global basis that is consistent with the Total Rewards philosophy of Herbalife.
Develop engaging and informative communication programs designed to keep employees and management knowledgeable about company benefit plans and integrate with the broader Herbalife Employee Value Proposition (EVP) initiative.
Responsible and/or assists with the set up (recruitment, transition and/or selection and training) of the Benefits team to deliver the specified services to the function on a global basis.
Lead the performance management, coaching, mentoring and support for all direct reports.
Actively stay abreast of market practices, trends, and requirements to ensure benefit offerings remain market competitive, sound financially, and legally compliant.
Work with consultants and third-party vendors to manage networks, coverage, services, and costs.
Accountable for overall benefits budget and manage all renewals and approvals for global benefit vendors.
Select and set the framework for the benefits bench-marking exercises through benefit surveys to ensure overall benefit packages remains competitive within country, regionally, and globally (as appropriate).
Partner with other functions in areas such as legal, accounting, finance, risk management, safety & security, and facility management departments, to build new programs, manage risk to the company, and understand legal implications to policy or design changes.
Responsible for building positive, constructive relationships with internal customer groups/regions and delivering initiatives that are focused on Benefits, minimizing duplication and overlaps wherever possible.
Support the Benefits team globally in implementing the strategy, output, and quality of Benefits (employee Benefit and/or other related programs globally) to support key internal customers (Exec Mgmt, Employees globally, and regulatory bodies, etc.)
Responsible to lead various elements of the global Benefits team in ensuring the following are adhered to; systems comply with applicable local, regional, and international labor laws and regulatory standards.
Internal policies are adhered to (e.g., approvals, Human Resources guidelines, etc.) and all appropriate controls are functioning and transparent as designed.
Maintains relevance, accuracy and completeness of global end-to-end, standard processes and supporting documentation.
Design, develop and implement policies and processes in line with latest industry thinking – on a global basis where appropriate.
Partner with the HR function globally to better understand the business needs and collaboratively work with them to develop action plans.
Build a winning and inclusive culture by promoting diversity and inclusion.
Participate in the ongoing improvement of the company’s Policies, Employee development, retention, and rewards by providing expertise, input, updates, amendments, and improvements.
Serve as the first point of contact for discussion, evaluation, and design of any additional service lines, added to the scope of services to be provided by the team. In addition, provides input, updates, amendments, and improvements.
Ensure processes focused on the enhancement of the overall Total Rewards and communications strategies through technology and innovation to facilitate the continuous improvement of services to teams.
Review systems, processes, and controls to ensure optimum efficiency and security are maintained.
Develop constructive partnerships with key stakeholders such as the GBS Centers, HRBP’s and other COE leaders.
Sr. Manager of Benefits
Herbalife of America, Inc.
09.2016 - Current
Design and Develop Global Benefits Principles and Strategies
Create globally aligned and locally competitive programs in the US
Resolves employee’s questions and problems by interpreting benefit policies and collaborating with benefit providers and Brokers
Support decision making by analyzing benefit options and predicting future costs in Collaboration with our benefits brokers
Recommend benefit programs by staying well informed about industry trends and national market best practices as well as keeping up with market prevalence.
Lead annual US Open Enrollment, including system updates and creating/reviewing communication materials
Leads benefits budgeting process, tracks spending and ensures all costs are accounted for and reconciled.
Secretaries the Investment Committee to make sure the Fiduciary duties are carried out by its members for both Qualified and Non-Qualified plans
Primary oversight of staff that administers the medical, dental and vision plans
Drive communications strategy around benefits globally (APAC, EMEA, Latin America, Canada, and the US) as appropriate
Define and lead global benefits governance framework
Sr. Consultant of Compensation & Benefits
Mitsubishi Motors North America Inc.
06.2012 - 07.2016
Responsible for DB and DC Compliance Activities
Responsible for designing and rollout of new Wellness Plan and associated activities with measurable results
Administer company benefit plans and renewals.
Responsible for Health Care Reform compliance activities
Responsible for all benefit communications company wide
Responsible for presenting recommendations to the Executive Board
Chair of the Retirement Committee
Oversees management of medical, dental and vision plans.
Responsible for strategic planning for creating a benefit package that is sustainable
Responsible for management of the benefits department
Help streamline the Leave of Absence process
Responsible for compliance and administration of Worker’s Compensation and OSHA
Responsible for Open Enrollment and associated fairs and activities
Responsible for monthly billings for all ERISA plans
Sr. Manager of Compensation & Benefits
Fresh and Easy, Neighborhood Markets Inc.
12.2009 - 06.2012
Reduced 2012 Medical renewals keeping employee contributions below 3% overall.
Streamlined our Quarterly Bonus scheme and synchronized payouts with regular paydays. Saving the company an additional $26K annually.
Established an Employee Rewards Program through Staff Discounts.
Added Kaiser Permanente as a second HMO Plan while keeping Aetna HMO Plans at the same negotiated rates for both Northern and Southern California.
Implemented Wellness Programs while getting medical providers to contribute $50K in association with wellness activities (Wellness Fairs, Disease Management and Online tools).
Changed 401(k) vendors from Transamerica to Wells Fargo to allow the employees easier 1 stop shop opportunities and minimizing employer administration in day to day operations (Sending compliance notices, loan processing etc.…)
Responsible for bridging the gap between different HR functions (i.e., payroll, ER and HRSC and HRIS)
Implemented Self Service New Hire CD Portals.
Sr. Manager of Benefits
DIRECTV, Inc.
11.2002 - 12.2009
Managed the Benefits Department of 9, responsible for administration of self-funded benefit programs, wellness programs, leaves and worker’s compensation.
Managed the Compensation Department of 3 Compensation Analyst, responsible for creating job descriptions and reviewing internal promotions based on internal and external equity and market data. Also responsible for administration of the Annual Bonus Programs.
Responsible for overall plan design and negotiated annual cost with brokers/vendors.
Managed the vendor relationships with all insurance carriers.
Responsible for administration and management of the Defined Benefit (DB) and Defined Contribution (DC) benefit plans.
Responsible for managing any participant Issues and appeals for the Self-funded plans to maintain ERISA compliance.
Served as the Project Manager for all annual enrollment activities.
Communicate and implement benefit changes to the benefit plans.
Work with and present strategic benefit plan design changes to Sr Mgnt.
Write policies for Leave (FMLA, ADA, WComp, Bereavement and PTO) Administration.
Responsible for working with finance on manpower planning and budgeting.
Developed measurement tools to measure financial success of Wellness Programs.
Responsible for maintaining compliance with State and Federal laws.
Created departmental workflows and processing procedures.
Maintain high morale of staff while developing them for growth.
Work with consultants (Towers Perrin and Marsh) on benefit analysis.
Track and Trend industry benefit changes and cost principles to maintain our competitiveness within the industry.
Director of Claims Adjudication
CORE Inc.
02.2002 - 11.2002
Supervised Claims Analyst and Adjudicators
Responsible for payment of over $2 million in Disability and Workers Compensation benefits for Govt. Employee’s per month.
Monitored pay cycles.
Issued Manual payments (Signed checks)
Monitored work performance.
Oversaw tax compliance and issuance of W2’s
Trained and created processes for: Federal and Statutory regulations for Workers Compensation and FMLA (CFRA, PDL and ADA’s) and other statutory benefits
Assisted with implementation of new clients.
Delegated work as needed.
Account Executive
CORE Inc.
06.1998 - 02.2002
Contract Negotiations and Renewals
Retention of business
Up sale of services
Client Liaison between IT and Customer Service
Held Leadership workshops for supervisory staff
Monitored contract administration and performance.
Monitored Survey responses
Performed Annual Salary Merit increases
Held Leadership workshops for supervisory staff
Monitored work performance.
Developed company’s training materials.
Trained all new staff (regardless of department)
Assisted with implementation of new clients.
Delegated work as needed.
Customer Service Manager
CORE Inc.
08.1996 - 06.1998
Supervision of customer service department
Coached employees as needed
Gave employees their yearly evaluations
Interviewed, hired and terminated employees as needed
Monitored work performance
Developed company’s training materials
Trained all new staff (regardless of department)
Assisted with implementation of new clients
Responsible for Managing the Absence Management program for Work Comp claims, FMLA Leaves, and any disability leaves or medical leaves of absences for Apple, Hughes, SBC, Chrysler, Fleet Bank and Peoples Energy Co
Education
Executive Program -
UCLA Anderson’s School
01.2017
Lean Sig Sigma Blackbelt Certification -
01.2011
SHRM SPHR Certification - HR Management
Society For Human Resources Management
01-2004
Certified Plan Sponsor Professional (CPSP) - Employee Retirement Plans
Call Center and Operations Supervisor at Herbalife International of America MexicoCall Center and Operations Supervisor at Herbalife International of America Mexico
Coordinator/Customer Service Representative at Herbalife International of AmericaCoordinator/Customer Service Representative at Herbalife International of America