Summary
Overview
Work History
Education
Skills
Timeline
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HIMAT SINGH

Delta,BC

Summary

Outgoing and enthusiastic customer service representative,to be a part of the organization,a challenging position where I can develop,implement,and coordinate my expertise toward growth and productivity

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
Vancouver, BC
11.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.

Social Worker

Helping Hands Foundation
Amritsar, Punjab
04.2020 - 11.2022
  • Implemented social service interventions to achieve treatment goals and address client needs.
  • Provided mental health support to homeless clients and connected each with community resources.
  • Facilitated individual and group therapy sessions to solve problems, set and achieve goals.
  • Maintained lists of resources helpful to clients.
  • Maintained thorough case history records and wrote detailed reports.
  • Participated in training, supervision and meetings.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Education

Bachelor of Business Administration - Project Management

Yorkville University
New Westminster, BC
01.2026

Skills

  • Outstanding customer service and multi-tasking
  • Conflict resolution techniques ,and coping skills training
  • Working in fast paced environment
  • Superior oral and written communication skills
  • Strong judgement and decision making skills
  • Culturally sensitive and work well with diverse cultures and backgrounds
  • Ability to produce quality and accurate work
  • Strong familiarity with Microsoft office ,word,excel,outlook windows

Timeline

Customer Service Representative

Concentrix
11.2023 - Current

Social Worker

Helping Hands Foundation
04.2020 - 11.2022

Bachelor of Business Administration - Project Management

Yorkville University

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HIMAT SINGH