Himasha Wijesooriya
Leamington,ON
Summary
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Quality Inn
01.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Assistant Guest Relations Manager
Marriot Resort
09.2022 - 12.2022
- Maintained accurate records of guest information, preferences, and requests for future reference and personalized service delivery.
- Increased overall efficiency within the department by consistently updating internal procedures based on evolving guest demands.
- Assisted in training new team members, fostering a supportive work environment for professional development.
- Supervised daily operations of the Guest Relations department, ensuring staff adherence to best practices and service standards.
Front Office Service Manager
Cinnamon Hotels And Resorts
12.2021 - 09.2022
- Coordinated staff schedules to optimize coverage during peak hours and maintain high levels of customer service.
- Managed daily operations, ensuring smooth functioning of all administrative tasks and responsibilities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Guest Relations Executive
AITKEN SPENCE HOTELS
04.2017 - 04.2019
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Assisted in training new team members, contributing to a consistently high-performing staff.
Education
Bachelor of Science - Business And Management (Marketing)
Cardiff Metropolitan University
United Kingdom06-2022
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Relations
- Reservation Management
Languages
English
Native or Bilingual
Timeline
Front Office Manager
Quality Inn
01.2023 - Current
Assistant Guest Relations Manager
Marriot Resort
09.2022 - 12.2022
Front Office Service Manager
Cinnamon Hotels And Resorts
12.2021 - 09.2022
Guest Relations Executive
AITKEN SPENCE HOTELS
04.2017 - 04.2019
Bachelor of Science - Business And Management (Marketing)
Cardiff Metropolitan University
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