Himanshu Syal
Prince George,BC
Summary
Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Super 8
Prince George, British Columbia
2024.04 - Current
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Handled guest complaints professionally and efficiently.
- Maintained high standards of quality control, hygiene, health and safety.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Monitored customer feedback surveys and took appropriate action based on results.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and offered complimentary services for hardship cases.
Hotel Manager
Howard Johnson
Kingston, Ontario
2022.08 - 2023.09
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Participated in industry events, conferences, trade shows to build relationships with key stakeholders within the hospitality sector.
- Handled guest complaints and offered complimentary services for hardship cases.
- Administered new hire paperwork and maintained employee files.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Coordinated with the sales team to develop strategies for attracting new business.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted guests at check-in, providing information on various services within hotel.
Night Audit Manager
Yukon inn
Whitehorse, Yukon
2019.07 - 2022.02
- Managed and coordinated the daily activities of front desk staff.
- Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
- Ensured compliance with hotel policies and procedures.
- Maintained an organized filing system for easy retrieval of documents related to night audit functions.
- Processed payments from customers using established methods such as cash registers or electronic payment systems.
- Verified that all safety protocols were followed throughout the night shift.
- Provided support to other departments such as housekeeping, security, maintenance when necessary.
- Prepared end-of-day summary reports for management review.
- Generated detailed reports of daily transactions for accounting purposes.
- Identified discrepancies between actual transactions and paperwork completed by front desk staff.
- Reviewed reservation logs to ensure that rooms were assigned correctly based on availability.
- Responded promptly to guest inquiries regarding reservations or other matters related to their stay at the hotel.
Front Desk Receptionist
Canada best value inn
Whitehorse
2018.02 - 2019.06
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
1 Year Diploma - Business Administration
Yukon College
Whitehorse, YTSkills
- Guest accommodations
- Social media networking
- Special Event Coordination
- Strategic planning and analysis
- VIP services
- Housekeeping oversight
- Guest services management
- Project Oversight
- Marketing expertise
- Travel Coordination
- Disciplinary action and termination
- Staff Training and Development
Timeline
Hotel Manager
Super 8
2024.04 - Current
Hotel Manager
Howard Johnson
2022.08 - 2023.09
Night Audit Manager
Yukon inn
2019.07 - 2022.02
Front Desk Receptionist
Canada best value inn
2018.02 - 2019.06
1 Year Diploma - Business Administration
Yukon College