Himanshu Syal
Kingston
Summary
Night Audit Manager with the talent of auditing and finance. Strong knowledge of customer service and hotel management. Communicative and team-oriented with proficiency in ROOMMASTER. Proven history of fostering behaviour to meet team, individual and management objectives.
Overview
4
4
years of professional experience
Work History
Hotel manager
Howard Johnson
01.2022 - 09.2023
- Overseeing personnel, including receptionists, kitchen staff, and office employees
- Monitoring employee performance and conducting regular evaluations to help improve customer service
- Collecting payments and maintaining records of budgets, funds, and expenses
- Welcoming and registering guests once they arrive
- Resolving issues regarding hotel services, amenities, and policies
- Organizing activities and assigning responsibilities to employees to ensure productivity
- Creating and applying a marketing strategy to promote the hotel's services and amenities
- Coordinating with external parties, including suppliers, travel agencies, and conference planners
- Evaluating hotel performance and ensuring compliance with health and safety rules
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
Night Audit Manager
Yukon inn
06.2019 - 06.2022
- Trained staff auditors on software
- Made recommendations to resolve compliance audit findings
- Trained, developed and provided performance management initiatives to audit staff
- Assessed compliance risk, developed and audit work plans and documented findings
- Analyzed account books for accuracy and efficiency
- Carried out in-depth audits
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Input customer data into reservations systems and updated to reflect room changes
- Managed complex schedules and travel arrangements for personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Corrected guest issues promptly with knowledge and friendly service
- Managed guest check-in and check-out procedures, reservations and payments
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours
- Supervised front desk operation, enabling guests to receive superior customer service from hotel staff
- Trained front office personnel in fire, life and other emergency procedures
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Education
1 year Degree in Business Administration -
Yukon College
Whitehorse, YT01.2018
Skills
- Customer Service
- Guest complaint resolution
- Community Relations
- Interpersonal communications
Languages
English
Hindi
Punjabi
Timeline
Hotel manager
Howard Johnson
01.2022 - 09.2023
Night Audit Manager
Yukon inn
06.2019 - 06.2022
1 year Degree in Business Administration -
Yukon College
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