Himanshu Soni
Brampton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
The Beer Store
09.2023 - 01.2024
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fortinos Supermarket
06.2023 - 09.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Science - Food And Nutrition Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2024
Skills
- System implementation
- Customer Education
- Key stakeholder relationship building
- Receiving support
- Quality Control
- Product Sales
- Team Management
Certification
- Food handler certification
- Smart serve license
- Security license
- Forklift license
- G driving license
Timeline
Customer Service Representative
The Beer Store
09.2023 - 01.2024
Customer Service Representative
Fortinos Supermarket
06.2023 - 09.2023
Associate of Science - Food And Nutrition Management
Georgian College of Applied Arts And Technology
Similar Profiles
Zachariah PesaZachariah Pesa
Customer Service Representative at The Beer StoreCustomer Service Representative at The Beer Store
Dan BroderickDan Broderick
Cashier at The Beer StoreCashier at The Beer Store
Ramandeep KaurRamandeep Kaur
Warehouse Worker at The Beer StoreWarehouse Worker at The Beer Store
Dean HamiltonDean Hamilton
Base Regular / DZ Driver at The Beer StoreBase Regular / DZ Driver at The Beer Store
Preet ChaudharyPreet Chaudhary
Security Guard at Guardteck SecuritySecurity Guard at Guardteck Security