Himanshu Sharma
Toronto,ON
Summary
Dedicated professional with extensive experience in hospitality, including a notable tenure at Marriot Hotel. Excelled in enhancing guest satisfaction through exceptional customer service and meticulous attention to detail, including bed making proficiency. Proven ability in teamwork and effective communication, significantly contributing to operational efficiency and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Housekeeper
Marriot Hotel
11.2021 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Office Associate
Hotel Gajraj
01.2018 - 04.2021
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
Front of House Employee
Roseate Hotels & Resorts
03.2017 - 09.2017
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Hospitality Hotel And Restaurant 2 Year Diploma - Hospitality
Cambrian College of Applied Arts And Technology
Toronto, ON12.2024
BSc In Hospitality - Hospitality And Tourism Management
CT Institute of Hotel Management
Jalandhar India12.2019
Skills
- Teamwork
- Customer service
- Bed making proficiency
- Excellent oral and written communication
- Hardworking
- Focused and detail-oriented
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Housekeeper
Marriot Hotel
11.2021 - 06.2022
Front Office Associate
Hotel Gajraj
01.2018 - 04.2021
Front of House Employee
Roseate Hotels & Resorts
03.2017 - 09.2017
Hospitality Hotel And Restaurant 2 Year Diploma - Hospitality
Cambrian College of Applied Arts And Technology
BSc In Hospitality - Hospitality And Tourism Management
CT Institute of Hotel Management
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