Himanshu saini
Calgary
Summary
Dynamic customer service professional with a proven track record at Nolan Hill Car Wash, excelling in client support and problem resolution. Adept at utilizing Microsoft Excel for data management while fostering strong client relations. Recognized for enhancing customer satisfaction through effective communication and tailored service recommendations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nolan Hill Car Wash
02.2025 - Current
- Assisted customers with inquiries and service selections to enhance overall satisfaction.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment systems.
- Maintained cleanliness and organization of work areas to promote a welcoming environment.
- Educated customers on car wash services, upselling additional options based on needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Restocker
Save-On-Foods
01.2025 - 03.2025
- Assisted in maintaining organized stock levels throughout the store.
- Learned safe handling and storage procedures for various products.
- Supported team in restocking shelves to ensure product availability.
- Collaborated with staff to identify and address stock shortages promptly.
- Adapted quickly to changing demands and priorities during peak hours.
- Participated in regular cleaning and maintenance of stock areas for safety compliance.
Cashier
Reliance Digital Store
08.2021 - 03.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in locating products and provided recommendations for electronics and accessories.
- Managed cash register operations, including balancing cash drawers at the end of shifts.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
CEO Trailer Manufacturing
RK ENGG. WORKS
01.2020 - 03.2024
- Developed and executed strategic initiatives to enhance operational efficiency and profitability.
- Led cross-functional teams to drive product innovation and market expansion strategies.
- Established key performance indicators to monitor organizational performance and inform decision-making.
- Fostered a culture of continuous improvement through training programs and process optimization workshops.
Education
BBA - Logistics And Supply Chain Management
Bow Valley College
Calgary12-2026
Certificate - Computer Languages: MS OFFICE, C++ Languages Etc.
Leeds Computer Centre
Rohtak, Haryana05-2024
High School Diploma -
Pathania Public School
Rohtak, Haryana01-2022
Skills
- Client support
- Focused auditory skills
- Critical thinking
- Detail-oriented data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Client relations
- Scheduling
- Microsoft PowerPoint
- Business development
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Nolan Hill Car Wash
02.2025 - Current
Restocker
Save-On-Foods
01.2025 - 03.2025
Cashier
Reliance Digital Store
08.2021 - 03.2024
CEO Trailer Manufacturing
RK ENGG. WORKS
01.2020 - 03.2024
BBA - Logistics And Supply Chain Management
Bow Valley College
Certificate - Computer Languages: MS OFFICE, C++ Languages Etc.
Leeds Computer Centre
High School Diploma -
Pathania Public School