Himanshu patel
Winnipeg,Manitoba
Summary
Successful business graduate eager to expand expertise in teamwork and customer interaction. Goal is to contribute knowledge and skills to an organization for further experience enhancement.
Overview
7
7
years of professional experience
Work History
Baker
Tim Hortons
Winnipeg, MB
02.2021 - 11.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Customer Service Representative
Consentric Marketing
Work From Home
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Supervisor
SUBWAY®Restaurants
Kitchener, ON
01.2018 - 01.2020
Education
Diploma - Business administration in management
Conestoga College
Kitchener03.2025
Skills
- Strong work ethics
- Customer handling skills
- Excellent communication skills
- Patience
- Reliability
- Responsibility
- Teamwork
- Organization skills
- Multitasking skills
- MS Word
- Excel
- PowerPoint
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Cleanliness standards
- Quality control
- Time management
- Management
- Basic math
- Conversant in language
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Inventory reporting
- Teamwork and collaboration
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Disclaimer
I hereby inform you that all the statement made above is true to the best of my knowledge and belief.
Personal Traits
- Strong work ethics with remarkable customer handling skills.
- Excellent communication skills in written and verbal both.
- Remarkable patience with reliability and responsibility.
- Enjoy working in team.
- Stand and walk for extended periods of time.
- Good organization and multitasking skill.
Timeline
Baker
Tim Hortons
02.2021 - 11.2024
Customer Service Representative
Consentric Marketing
01.2020 - 01.2021
Supervisor
SUBWAY®Restaurants
01.2018 - 01.2020
Diploma - Business administration in management
Conestoga College