Himanshu Patel
Nepean,Canada
Summary
Experienced professional in hospitality management with a focus on enhancing operational excellence and elevating guest satisfaction. Adept at fostering team collaboration and leading staff to exceed goals, while seamlessly adapting to dynamic demands. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, exceptional problem-solving skills, and upholding high standards. Expertise in general operations management, special events, staff development and training, recruitment, and vendor negotiations as a Restaurant Manager.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mucho Burrito
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
Restaurant Supervisor
Mucho Burrito
06.2022 - 05.2023
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Prep Cook
Mucho Burrito
01.2021 - 06.2022
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Education
Bachelor's - Mining Engineering
Gujarat Technological University
01.2021
12th Standard -
Gujarat Higher Secondary Education Board
01.2015
10th Standard -
Gujarat Secondary Education Board
01.2013
Skills
- Sales
- Problem solving
- Decision Making
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Customer-oriented
- Business operations expertise
- Catering coordination
- Labor and food cost control
Languages
English
Hindi
Gujarati
Hobbies and Interests
- Cricket
- Traveling
- Volleyball
- Reading
- Spiritual
Certification
- Smart Serve
- Safe Food Handler
Timeline
Restaurant Manager
Mucho Burrito
05.2023 - Current
Restaurant Supervisor
Mucho Burrito
06.2022 - 05.2023
Prep Cook
Mucho Burrito
01.2021 - 06.2022
12th Standard -
Gujarat Higher Secondary Education Board
10th Standard -
Gujarat Secondary Education Board
Bachelor's - Mining Engineering
Gujarat Technological University
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