Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Himanshu Panchal

Oshawa,Ontario

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Good Knowledge of Using modernized software like Microsoft Excel and SAP.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Stocking Associate

Walmart
Oshawa, Ontario
04.2024 - Current
  • To keep the stock from back freezer to customer contact area.
  • To make sure items are rotated regularly to avoid risk of products getting expired.
  • To help out customer to find items they need to improve customer satisfaction.

Customer Service Representative

Taskus
India, Punjab
08.2022 - 07.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Graduate Certificate - Human Resource Management

Durham College
Oshawa, ON
04-2025

Graduate Certificate - Supply Chain Management

Durham College
Oshawa, ON
04-2024

Bachelor In Commerce - Business

Dyal Singh College.
Karnal, Haryana, India
05-2019

Skills

  • Technical Analysis
  • Time management abilities
  • Problem-solving abilities
  • Decision-Making
  • SAP Knowledge

Languages

English
Professional
Hindi
Native/ Bilingual

Affiliations

  • I regularly goes to Gym to remove my stress level and maintain good balance between work and Health as healthy mind live in healthy body.

Accomplishments

  • There are multiple scenarios where I achieved the Goals while working as an customer service agent I have to maintain my weekly targets to achieve maximum customer satisfaction while maintaining my chat and call time according to companies policies.

Certification

  • MOS Excel

Timeline

Stocking Associate

Walmart
04.2024 - Current

Customer Service Representative

Taskus
08.2022 - 07.2023

Graduate Certificate - Human Resource Management

Durham College

Graduate Certificate - Supply Chain Management

Durham College

Bachelor In Commerce - Business

Dyal Singh College.
Himanshu Panchal